Program Manager

Overview

Program Manager

Queba Home Health System

▌ ABOUT QUEBA HOME HEALTH SYSTEM

Queba Home Health System LLC is a Toledo, Ohio-based provider of residential and community-based support services for individuals with developmental disabilities. We operate under the oversight of the Ohio Department of Developmental Disabilities (DODD) and are committed to delivering person-centered, high-quality care across all of our residential homes. We are seeking an enthusiastic and motivated individual who is committed to expanding QHHS’s client base and supporting the agency’s growth throughout the county and across the state.

▌ POSITION SUMMARY

The Program Manager provides overall leadership, supervision, and operational oversight for all QHHS residential homes and community-based programs. This individual ensures full compliance with Ohio DODD regulations, HCBS settings requirements, and agency policy, while supervising House Leads, Direct Support Professionals and other program staff. The Program Manager partners directly with the Administrator/Principal to ensure clients receive safe, consistent, and individualized care in accordance with their Individualized Support Plans (ISPs).

▌ KEY RESPONSIBILITIES

Looking for an individual who is enthusiastic, motivated and willing to increase the client pool and growth of Emerging agency (QHHS) county and statewide

Committed to expanding QHHS’s client base and supporting the agency’s growth throughout the county and across the state.

· Provide day-to-day leadership and oversight of all residential homes and community-based programs, ensuring high-quality, person-centred care for every client.

· Ensure agency-wide compliance with Ohio DODD regulations (OAC 5123), HCBS settings rules, MUI/UI reporting requirements, and all applicable licensing standards.

· Supervise, support, and evaluate House Leads, and Direct Support Professionals; provide coaching, performance feedback, and corrective action as needed.

· Oversee the Scheduler to ensure all homes maintain full shift coverage, appropriate staffing ratios, and compliance with each client's ISP-specified support levels.

· Conduct regular home visits, audits, and quality assurance reviews of client records, ISPs, medication administration records, and required documentation.

· Serve as a key point of contact for County Boards, families, guardians, and DODD during site visits, investigations, and compliance reviews.

· Lead and coordinate Major Unusual Incident (MUI) and Unusual Incident (UI) reporting, investigations, root-cause analysis, and prevention/corrective action plans.

· Partner with senior management on staffing plans, recruitment priorities, onboarding compliance, and mandatory DODD training completion (CPR/First Aid, Med Pass, abuse/neglect reporting, behavioral supports).

· Responsible for all medication-related matters to ensure each client's medical needs are met in accordance with their care plan.

· Develop, implement, and monitor agency policies, procedures, and prevention plans related to health, safety, rights, and quality of care.

· Participate in ISP meetings, care conferences, and county review meetings as the administrative/program representative for QHHS.

· Monitor budgets, supplies, and operational needs across residential homes, and report on program performance to the Administrator/Principal.

▌ QUALIFICATIONS

· Bachelor's degree in human services, social work, healthcare administration, or a related field.

· Minimum 3–5 years of progressive leadership experience in a DODD-regulated, developmental disabilities, or home health care environment.

· Demonstrated knowledge of Ohio DODD regulations (OAC 5123), HCBS waiver requirements, MUI/UI reporting, and ISP processes.

· Proven experience supervising staff, managing performance, and leading multidisciplinary teams.

· Strong organizational, analytical, and problem-solving skills, with experience conducting audits and compliance reviews.

· Excellent written and verbal communication skills, with the ability to interface confidently with County Boards, regulators, families, and staff at all levels.

· High degree of confidentiality, integrity, and sound professional judgment.

· Valid Ohio driver's license and reliable transportation — travel between residential homes and meetings is required.

Pay: $35,000.00 - $45,000.00 per year

Work Location: In person