Program Manager

General Information

Locations: Shanghai, Shanghai, China

Role ID

216414

Worker Type

Regular Employee

Studio/Department

CT - Infrastructure & Platform

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Role Overview

As a Program Manager on the Commerce & Identity team, you will independently drive the planning and execution of programs and feature areas across engineering, product, and operational partners. In this role, you will be the connective tissue between big-picture strategy and complex technical execution, empowering engineering teams to turn ambitious roadmaps into reliable, world-class reality.

You will bring structure and transparency to cross-functional initiatives, align priorities across local and distributed teams, and identify and manage dependencies and risks. You will act as an owner who fosters collaboration, keeps teams focused on critical milestones, and ensures reliable, predictable outcomes at scale.

The Program Manager will report to the Director of Program Management (Commerce and Identity).

Key Responsibilities

• Program Planning & Execution: Develop, maintain, and drive end-to-end execution plans for technical programs or feature areas. Coordinate schedules, milestones, and deliverables, ensuring teams execute reliably against defined commitments.

• Delivery Excellence & Accountability: Track progress across workstreams, identify delivery gaps early, and drive follow-through on action items. Improve visibility and coordination across partners to support predictable, on-time delivery.

• Stakeholder & Dependency Management: Partner cross-functionally with Engineering, Product, program and game studios teams. Proactively map, track, and manage cross-system dependencies within and across teams, aligning priorities to prevent bottlenecks.

• Risk & Issue Management: Identify delivery and technical risks within your program scope. Track issues and escalate potential blockers.

• Tailored Communication & Alignment: Deliver clear, consistent, and actionable status updates, milestone reports, and risk assessments. Tailor messaging effectively across technical and non-technical stakeholders across global time zones.

• Process Management & Continuous Improvement: Apply and adapt team-level delivery methodologies and operational workflows.

• Technical & Product Acumen: Apply a solid understanding of the Software Development Life Cycle including Agile development methodologies and product architecture to partner effectively with engineering teams, speaking a shared technical language and translating requirements into execution.

Qualifications & Experience

• Experience: 2+ years of program or project management experience within software development, technical operations, or engineering environments.

• Scope of Experience: Proven track record of independently owning and executing programs, feature launches, or multi-team initiatives.

• Dependency & Risk Management: Demonstrated ability to map dependencies, identify critical path risks, and formulate pragmatic mitigation plans.

• Stakeholder Collaboration: Strong cross-functional collaboration skills, with experience managing multiple stakeholders and building consensus across engineering, product, and other stakeholder groups.

• Communication Skills: Excellent verbal and written communication skills in English and Mandarin, with the ability to synthesize complex updates for cross-functional partners and international leadership across time zones.

• Development & Tooling Fluency: Hands-on experience with a variety of delivery methodologies (Scrum, Kanban etc.) and work-tracking tools (e.g., Jira, Confluence).

• Familiarity with core digital commerce or identity and access management domains is a plus

• Experience in gaming platforms, cloud infrastructure, or large-scale distributed systems is a plus.

• Experience creating customized Jira dashboards, delivery metrics, or automated health reporting (e.g., Power BI, Tableau) is a plus.

• Experience collaborating within globally distributed teams across North America and Asia-Pacific is a plus.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.