Program Manager

Job Summary

Our client, a leading energy and utilities organization, is seeking a Program Manager to oversee demand response programs that support energy conservation initiatives and regulatory compliance objectives. This role is responsible for managing day-to-day program operations, coordinating cross-functional stakeholders, ensuring program performance and financial accountability, and maintaining compliance with regulatory requirements. The ideal candidate will bring strong program management, analytical, and stakeholder engagement experience to drive operational excellence, enhance customer satisfaction, and support continuous program improvement.

Core Responsibilities

• Responsible for administering demand response programs and ensuring compliance with regulatory requirements and organizational objectives
• Oversees program operations, validates participant and vendor payments, and coordinates with cross-functional teams including IT, Supply Management, Marketing, and Policy
• Supports regulatory filings and program design activities, provides guidance to program support staff, and promotes a positive customer experience
• Evaluates program performance and recommends process improvements to enhance program effectiveness, operational efficiency, and compliance
• Manages demand response programs which compensate customers for conserving energy on hot days when energy conservation is needed most
• Ensures that programs are operated in compliance with all California Public Utiity Commission requriements
• Ensures that customers and aggregators participating in the program have a good customer experinece
• Reviews invoices and ensures theat program expenditures are appropraite and within budget
• Continuously seeks opportunities to improve program cost and performance
• Facilitates communication and coordination among multiple departments including IT, marketing, accounting and policy
• Manages stakeholder engagement and satisfaction
• Maintains awareness of trends, business conditions and internal process and practices impacting component projects or overall program

Required Skills/Experience (Must-Haves)

• Bachelor's Degree Required
• Experience coordinating across multiple departments and building effective working relationships with diverse stakeholders
• Program Management experience
• Compliance experience
• Budget tracking or invoices
• Demonstrated ability to manage a variety of responsibilities requiring both quantitative analysis and strong written communication skills
• Strong analytical, organizational, and problem-solving abilities

Preferred Skills & Experience (Nice-to-Haves)

• Experience within the utilities or energy industry
• Experience managing demand response or customer incentive programs
• Familiarity with California utility regulations and regulatory filings
• Experience working with program vendors, aggregators, or third-party partners
• Knowledge of energy conservation, load management, or grid reliability initiatives
• Experience evaluating program performance metrics and KPIs
• Experience driving operational process improvements
• Proficiency with data analysis and reporting tools
• Experience supporting customer-facing programs
• PMP or related project/program management certification preferred

Key Competencies & Behaviors

• Program Management
• Regulatory Compliance
• Stakeholder Engagement
• Customer Focus
• Cross-Functional Collaboration
• Analytical Thinking
• Problem Solving
• Financial Acumen
• Process Improvement

Work Environment

• Location: San Diego CA
• Work Model: Hybrid, remote Fridays

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $47.00 and $68.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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