Program Manager

Position Summary

The Program Manager is responsible for the daily management, coordination, and performance of Tec Centro York's education and workforce development programs, including Adult Basic Education (ABE), English as a Second Language (ESL), GED/HiSET, Allied Health, and Skilled Trades.

This position provides direct supervision to program instructors and Career Navigators, ensuring effective program delivery, consistent student support, accurate data collection, and achievement of established performance goals. The Program Manager exercises independent judgment in managing daily program operations, addressing challenges, supervising staff, and implementing strategies to improve program performance.

The Program Manager plays a critical role in supporting student enrollment, retention, completion, credential attainment, and career readiness while ensuring programs operate efficiently and in alignment with Tec Centro York's mission.

The ideal candidate is a proactive, organized, and solutions-oriented professional who demonstrates strong leadership, sound judgment, effective communication, and a commitment to helping underserved and underemployed individuals develop the skills needed to pursue family-sustaining careers.

Essential Duties and Responsibilities

1. Program Management and Operations

• Oversee the daily operations of Tec Centro York's Adult Basic Education, ESL, GED/HiSET, Allied Health, and Skilled Trades programs.
• Coordinate instructional schedules, class offerings, instructor assignments, and classroom utilization across organizational facilities.
• Establish and monitor program performance goals related to enrollment, retention, completion, credential attainment, and student success.
• Evaluate program effectiveness and implement improvements to instructional delivery and operational processes.
• Exercise independent judgment in resolving program challenges, establishing priorities, and making operational decisions within delegated authority.
• Ensure appropriate instructional materials, equipment, and supplies are available to support program delivery.
• Support the implementation and expansion of workforce training programs based on organizational priorities and workforce needs.
• Identify opportunities to improve program efficiency, instructional quality, and student outcomes.

2. Skilled Trades Program Oversight

• Oversee the daily coordination and implementation of skilled trades training programs, including Facility Maintenance, HVAC, Electrical, Plumbing, and future training offerings.
• Supervise trades instructors and coordinate instructional schedules, hands-on training activities, and program delivery.
• Monitor student enrollment, attendance, progression, credential attainment, and completion within trades programs.
• Work with instructors to identify instructional equipment, tools, materials, and supply needs.
• Coordinate with the Maintenance Lead regarding training space readiness, equipment concerns, and facility-related needs.
• Ensure training programs align with established curricula, industry-recognized credentials, and applicable instructional requirements.
• Support the launch and expansion of additional skilled trades training programs as the Trades Training Center develops.
• Collaborate with Career Navigators and employment services personnel to support student transitions into apprenticeships, employment, and other career opportunities.

3. Staff Supervision and Leadership

• Provide direct supervision to assigned program instructors and Career Navigators.
• Direct and evaluate the work of assigned employees, establish performance expectations, and ensure accountability for assigned responsibilities.
• Conduct regular staff meetings, individual check-ins, and performance evaluations.
• Coordinate staff schedules, assignments, and instructional coverage.
• Review and approve timesheets, leave requests, and schedule adjustments within delegated authority and organizational policy.
• Participate in recruitment, interviewing, hiring recommendations, onboarding, and professional development of instructional and Career Navigator staff.
• Make recommendations regarding employee performance, disciplinary actions, advancement, and other personnel decisions.
• Address routine employee concerns and performance issues, escalating significant matters to the Director of Development & Programs.
• Provide coaching, guidance, and constructive feedback to strengthen staff performance and professional development.
• Foster a collaborative, accountable, and student-centered work environment.

4. Student Enrollment, Retention, and Success

• Monitor student enrollment, attendance, retention, progression, and completion across all programs.
• Coordinate with administrative staff to ensure efficient registration, orientation, and enrollment processes.
• Work with instructors and Career Navigators to identify and address barriers affecting student participation and success.
• Resolve student concerns and challenging situations professionally, consistently, and in accordance with organizational policies.
• Ensure students receive appropriate academic, career navigation, and supportive service referrals.
• Support student transitions from adult education into occupational training and employment pathways.
• Promote a welcoming, inclusive, and supportive learning environment.
• Evaluate student engagement and implement strategies to improve retention, completion, and overall program outcomes.

5. Data Management and Performance Reporting

• Oversee accurate and timely documentation of student attendance, progress, outcomes, and program activities in Apricot and other required reporting systems.
• Establish and monitor key performance indicators, including enrollment, attendance, retention, completion, credential attainment, and employment outcomes.
• Analyze program data to identify trends, performance challenges, and opportunities for improvement.
• Prepare monthly and quarterly program performance reports for organizational leadership.
• Ensure instructors and Career Navigators maintain complete, accurate, and timely student records.
• Support grant reporting, monitoring visits, compliance reviews, and program evaluations.
• Maintain confidentiality and ensure appropriate handling of student information.
• Implement corrective actions when program documentation or performance falls below established expectations.

6. Administrative and Operational Coordination

• Coordinate with administrative personnel regarding student registration, scheduling, communication, and program documentation.
• Maintain organized instructional schedules, program calendars, and training records.
• Ensure timely communication of program changes, cancellations, and scheduling adjustments.
• Evaluate program-related supply and equipment needs and submit purchasing requests through established procedures.
• Coordinate with the Maintenance Lead regarding facility-related needs affecting instructional activities.
• Develop and improve program workflows, procedures, and operational practices.
• Ensure adequate instructional coverage during scheduled program hours.
• Maintain effective communication between instructional staff, Career Navigators, administrative personnel, and organizational leadership.

7. Program Quality and Compliance

• Ensure programs operate in accordance with organizational policies, contractual obligations, and applicable educational and workforce training requirements.
• Monitor instructional practices and adherence to established curricula and training standards.
• Coordinate required documentation for educational institutions, credentialing organizations, and training partners.
• Support preparation for program monitoring, inspections, audits, and evaluations.
• Identify compliance concerns and implement appropriate corrective actions within delegated authority.
• Develop and recommend improvements to program policies, procedures, and operational practices.
• Ensure instructors maintain required credentials and qualifications applicable to their assigned training programs.

8. Organizational Collaboration and Program Development

• Collaborate with the Director of Development & Programs on program planning, implementation, expansion, and performance improvement.
• Coordinate with the Employment Specialist and Community Navigator to strengthen student support, career pathways, and employment outcomes.
• Identify workforce training opportunities and make recommendations regarding program development and expansion.
• Provide program data, updates, and outcomes to support grant applications, funding proposals, and organizational reporting.
• Participate in organizational leadership meetings, community partnerships, and special events as assigned.
• Represent Tec Centro York professionally when interacting with students, employers, educational partners, and community stakeholders.
• Support organizational initiatives that strengthen program quality and expand access to workforce training opportunities.

Required Qualifications

• Minimum of three years of relevant professional experience in workforce development, education, program coordination, nonprofit operations, or a related field.
• Demonstrated ability to coordinate multiple programs, activities, and competing priorities.
• Strong organizational, administrative, communication, and problem-solving skills.
• Demonstrated initiative, independent judgment, and ability to manage challenging situations professionally.
• Ability to provide leadership, establish expectations, supervise employees, and hold team members accountable.
• Experience with data management, documentation, and performance reporting.
• Proficiency in Microsoft Office and ability to learn organizational database systems.
• Ability to work effectively with culturally and linguistically diverse populations.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Commitment to Tec Centro York's mission and the advancement of underserved and underemployed communities.

Preferred Qualifications

• Bachelor's degree in education, workforce development, business administration, nonprofit management, human services, or a related field; equivalent relevant professional experience will be considered.
• Bilingual proficiency in English and Spanish.
• Previous experience supervising or coordinating instructors and program staff.
• Experience in adult education, workforce development, vocational training, or career services.
• Familiarity with Allied Health, Adult Basic Education, ESL, GED/HiSET, or Skilled Trades programs.
• Experience using Apricot or comparable student information systems.
• Knowledge of industry-recognized credentials, educational partnerships, and workforce training requirements.
• Experience working in grant-funded or nonprofit organizations.

Core Competencies

• Leadership and Accountability
• Program Planning and Coordination
• Staff Supervision and Development
• Student-Centered Service Delivery
• Administrative Organization and Follow-Through
• Independent Judgment and Problem-Solving
• Data Management and Performance Improvement
• Communication and Collaboration
• Adaptability and Initiative
• Cultural Competency

Supervisory Responsibilities

The Program Manager directly supervises assigned program instructors and Career Navigators. The position is responsible for directing their work, evaluating performance, providing coaching, establishing priorities, and making recommendations regarding hiring, performance management, disciplinary action, and professional development.

The Program Manager does not have direct supervisory responsibility for administrative/front desk personnel, the Employment Specialist, the Community Navigator, or maintenance staff. These positions report through their respective designated management structures.

Work Schedule and Environment

This is a full-time, Monday–Friday position based at Tec Centro York's Market Street facility and Trades Training Center on West King Street in York, Pennsylvania.

The position requires regular interaction with students, instructors, Career Navigators, community partners, and organizational leadership. Occasional adjustments to the regular work schedule may be necessary to provide oversight of evening programs or support organizational activities.

The position requires the ability to travel between organizational facilities as needed.

Other Duties

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties and responsibilities. Additional duties may be assigned based on organizational needs, program expansion, and direction from organizational leadership.

Equal Employment Opportunity

Tec Centro York is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics.