Program Manager

Role description

Job Title: Program Manager

Work Location: Montreal, Quebec, Canada (Hybrid)

Role Summary

• Senior client facing role responsible for developing an end-to-end business understanding of the implemented solution
• Acts as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solution
• Combines strong business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertise

Key Responsibilities

• Develop a comprehensive understanding of
• End-to-end business processes
• Solution behaviour
• System integrations
• Data flows across systems
• Business to system process mapping
• Solution dependencies
• Understand not only how data moves through the solution, but why it moves that way enabling technical concepts to be explained in business-friendly terminology
• Serve as the client facing liaison between the business and technical teams effectively translating integrations releases data flows and testing concepts for stakeholders
• Provide business input into environment strategy helping clients understand how environment availability and sequencing affect testing windows readiness and release planning
• Support release planning and coordination by explaining release scope timing changes dependencies and business impact
• Review technical prerelease, post release documentation, and translate it into actionable business guidance
• Support demonstrations by ensuring scenarios and data flows represent realistic business use cases and helping stakeholders understand what the demonstration proves
• Understand batch cycle timings and dependencies particularly their effect on data availability and viable testing windows
• Advise on and help lead integration testing from a business and functional perspective ensuring that test scenarios represent real processes and validate end-to-end data movement
• Provide business risk input into nonfunctional testing covering areas such as performance security and disaster recovery
• Advise clients and project teams on the overall testing approach based on end-to-end business understanding rather than deep technical implementation
• Help clients interpret quality metrics defect information and testing evidence in terms of impact on business processes and operational readiness
• Collaborate closely with Project Management Business Analysts Technical Architects Developers and QA Analysts
• Communicate confidently with business technical and executive level stakeholders

Experience Qualifications

• Bachelors degree in Business IT Computer Science a related field or equivalent relevant experience
• 7 years of experience in client facing solution consulting business analysis or delivery roles involving largescale software implementations
• Workers Compensation or broader insurance experience is strongly preferred

Strong understanding of business processes combined with working knowledge of

• System integrations and data flows
• Release cycles
• Environment strategies
• Batch processing
• Integration testing
• Nonfunctional testing
• Does not require deep hands-on coding or technical configuration expertise
• Excellent written verbal presentation facilitation and client facing communication skills
• Proficiency with Microsoft Word Excel and Outlook
• AI Expectations
• Experience using AI enabled tools or techniques to assist with solution understanding testing insights quality information or metrics analysis
• Ability to identify and advise clients on practical opportunities for applying AI within their own testing and quality processes

Skills
Mandatory Skills : Quality Management, Resource Management, Risk/Crisis Management, Schedule Management, Scope & Change Management

Other details

Vacancy Type: New Vacancy

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Health Care Spending Account
• Short Term and Long-Term Disability Coverage
• Life Insurance
• Annual vacation and other Paid Leaves
• Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [email protected] so that arrangements can be made for the appropriate accommodations to be in place. Benefits
Compensation range: $120,000.00 to $150,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert