Program Manager

Summary of Position

The Program Manager provides overall leadership, oversight, and accountability for assigned residential, day habilitation, and/or community-based programs serving Individuals with intellectual and developmental disabilities (IDD) under Indiana Medicaid Waiver services. This role supervises Program Supervisors and ensures programs operate in compliance with Individualized Support Plans (ISPs), Health Support Plans (HSPs), Behavior Support Plans (BSPs), and all requirements set forth by FSSA and BDS.

The Program Manager is responsible for operational performance, staffing and scheduling, efficiency, training compliance, fiscal oversight, medical coordination, interdisciplinary tam leadership, and quality improvement. This position serves as the primary leadership contact for Individuals’ teams and supports and provides person-centered service delivery across programs, while upholding Lirio’s Mission and Values.

Essential Functions & Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Leadership & Supervision

• Provide direct supervision, guidance, and accountability to Program Supervisors
• Ensure Program Supervisors complete all assigned duties related to staffing, scheduling, documentation, compliance, and service delivery
• Provide coaching, corrective guidance, and progressive discipline to Program Supervisors and staff as needed, in accordance with agency policy
• Evaluate performance, support professional development, and address operational or compliance concerns in a timely manner

Staffing, Scheduling, & Budget Oversight

• Ensure budgeted hours are maximized while maintaining compliance with individual service authorizations and staffing needs
• Review and approve schedules to ensure alignment with individual needs, ISPs, HSPs, BSPs, and waiver service definitions
• Monitor staffing patterns, overtime usage, and vacancy trends; implement corrective strategies as needed
• Participate in on-call rotation and provide leadership support for staffing and operational emergencies
• Engaging in shift coverage as needed to ensure staffing ratio compliance

Training & Compliance Oversight

• Ensure staff training and certification compliance, including initial and ongoing requirements mandated by BDS, FSSA, and agency policy
• Monitor training completion for Program Supervisors and Direct Support Professionals (DSPs) and address deficiencies
• Ensure program readiness for audits, case manager reviews, licensing visits, and internal quality assurance reviews

Program, Medical & Risk Oversight

• Ensure compliance with medical protocols, medication administration standards, and health-related documentation
• Oversee coordination of medical appointments, follow-ups, and communication with healthcare providers as needed
• Review and address incidents, health and safety concerns, and risk management issues in accordance with policy and state requirements

Individual Financial Oversight

• Provide oversight of Individual finances, including monitoring budgets, spending, and documentation in accordance with agency policy and waiver guidelines
• Ensure financial safeguards are followed and discrepancies are addressed promptly

Interdisciplinary Team (IDT) Leadership & Communication

• Serve as IDT Lead for assigned Individuals or programs
• Maintain regular communication with case managers, families/guardians, providers, and other team members
• Ensure coordination of services and follow-up on team recommendations and outcomes

Reporting, Monitoring, & Site Visits

• Complete and review quarterly reports and other required program summaries in accordance with agency and waiver standards
• Conduct monthly site visits to assigned homes and service locations to monitor quality, compliance, and staff performance
• Attend quarterly and annual meetings with Individuals’ teams, alongside the Program Supervisor when available
• Ensure corrective actions are implemented and documented following site visits or reviews

Additional Duties

• Perform additional duties as requested or assigned to support organizational needs, regulatory compliance, and quality service delivery
• Duties may include direct program support, administrative responsibilities, special projects, or leadership coverage as needed

Core Competencies

• Strategic leadership and accountability
• Regulatory compliance and quality assurance
• Fiscal oversight and resource management
• Effective communication and collaboration
• Person-centered and trauma informed practice

Supervisory Responsibilities

This position has direct reports.

Required Education & Experience

• Bachelor’s degree in human services, social work, psychology, or related field; equivalent experience may be considered
• Minimum 3-5 years of experience in services for Individuals with intellectual and developmental disabilities
• Prior supervisory or management experience required
• Demonstrated knowledge of Indiana Medicaid Waiver services, BDS/FSSA regulations, and person-centered planning
• Ability to manage multiple programs, priorities and deadlines

Preferred Qualifications & Experience

• Experience with residential and community-based waiver programs (Group Home, Supported Living, CIH)
• Familiarity with Medicaid Waiver billing, audits, and compliance monitoring
• Experience serving as an IDT Lead

Additional Eligibility Requirements

• Valid driver’s license
• Current car insurance
• Ability to pass a thorough background screening.
• Current CPR certification or the ability to obtain upon hire.
• Proof of a negative TB screen

Work Environment

This position functions in a traditional office environment using standard office equipment such as a computer, phone, and scanner.

Position Type & Expected Work Hours

This is a full-time salaried position, with flexible scheduling including evenings, weekends, and on-call responsibilities. This position must be able to respond to urgent program needs and emergencies.

Travel

Frequent travel is required to program sites and community locations.

Commitment to Diversity & Inclusion

At Lirio, we strive to foster a welcoming and inclusive environment where everyone feels valued and respected, regardless of background or identity. We proudly encourage, support, and celebrate the diverse perspectives of our employees, as well as the clients and families we are honored to serve.