Program Manager

Role: Sr. Project Manager Program Manager

Role Descriptions: Job Description

• The candidate will serve as the primary interface between the Consulting Team| Account Management Team| Customer teams| and Customer-approved third parties on the assigned projects.
• They will work on a range of Consulting engagements| helping to deliver complex| time-restricted engagements across the region to ensure Customer requirements are met by applying standard (Project Management Institute [PMI]) project management principles| supported by knowledge of ordering| provisioning| and installation processes for both products and the suppliers.

Responsibilities

• Work with the standard project management framework and deliver according to project management best practices.
• Proactively resolve issues that challenge project schedule| scope| cost| or quality and manage changing needs and priorities and/or the Customer.
• Maintain the identified standard| formal project documentation and prepare executive overviews as necessary.
• Responsible for managing all aspects of the end-to-end delivery of services to the Customer as defined by the program structure.
• Direct the completion of activities such as architecture design| engineering| change control| and operations acceptance to ensure complete success in delivering service to the Customer.
• Ensure on-time delivery of all the needed documentation| building close relationships with other teams on the project and program.
• Develop and maintain the project plan; migration plans; all associated documentation; and the risks| issues| and actions log.
• Communicate issues and actions to the wider team.
• Provide day-to-day direction of the Security and Network Teams activities in accordance with the agreed project plan.
• Provide a forum to discuss complex scopes| issues| and analysis; take meeting minutes and discussions (recording the actions and outcomes); and communicate them to the appropriate audience.
• Demonstrate extensive| proven delivery in global deployment of network and/or security-related projects.

Essential Skills: Requirements

• Have experience in the information technology (IT) industry.
• Have experience as a project manager and/or a service manager.
• Have 3+ years of experience as a program manager
• Have a Bachelor of Science or Bachelor of Arts degree.
• Possess program management experience| along with a history of managing a few large transformation programs delivering multiple streams with project manager direct reports| providing executive dashboards and reporting using automation and efficient approaches.
• Possess excellent Customer interfacing skills and first-rate interpersonal skills required to work with other departments and/or subsidiaries and the Customer to develop timelines for project deliverables.
• Be able to consistently demonstrate a level-headed approach| calmness| and a can-do attitude.
• Possess creative problem-solving skills and the ability to offer alternatives that are Customer-focused| strategic| and profitable.
• Possess a formal project management certification (e.g.| PRINCE2 certification).
• Be fluent in spoken and written English and maintain business-level written and spoken language fluency in at least one of the following languages: Mandarin, Cantonese, Japanese, Spanish, Portuguese.
• Be proficient in Microsoft Excel| Word| Project| and PowerPoint.
• Be able to multitask and work independently with minimal supervision in a non-structured environment.
• Take a leadership role and have experience in managing resources across multiple time zones.
• Possess excellent communication skills| both written and verbal.
• Work under extremely challenging timeframes and pressure to meet Customer deadlines.
• Be a self-starter| demonstrate the ability to work both in a team environment and in a standalone role| and work independently with minimal supervision.
• Have the confidence to address senior management and notify them of outages in critical situations.
• Be experienced in working within a change.