Program Manager – Consumer Consulting (Retail)

Title: Program Manager – Consumer Consulting (Retail)

Location: Dallas, TX (Hybrid/Remote)

Job Summary

We are seeking an experienced Program Manager – Consumer Consulting to lead strategic transformation initiatives for clients in the Retail industry. The ideal candidate will drive large-scale programs focused on business transformation, digital innovation, customer experience, merchandising, omnichannel commerce, and operational excellence. This role requires strong stakeholder management, consulting expertise, and program delivery experience within retail organizations.

Responsibilities

• Lead end-to-end program management for retail transformation initiatives.
• Collaborate with executive stakeholders to define program strategy, roadmap, and business objectives.
• Manage cross-functional teams across business, technology, and operations.
• Drive execution of omnichannel retail, digital commerce, customer engagement, and operational improvement programs.
• Track program risks, dependencies, budgets, and timelines.
• Develop governance frameworks, executive reporting, and KPI dashboards.
• Facilitate client workshops and strategic planning sessions.
• Ensure successful delivery while meeting quality and business goals.

Required Qualifications

• 10+ years of consulting, program management, or transformation experience.
• Experience working with retail clients.
• Strong knowledge of retail operations, merchandising, supply chain, and customer experience.
• Expertise in Agile, Waterfall, and hybrid delivery methodologies.
• Excellent stakeholder management and executive communication skills.
• PMP, PgMP, Scrum, or equivalent certifications preferred.

Preferred Skills

• Omnichannel Retail
• Digital Transformation
• Customer Experience (CX)
• E-commerce Platforms
• Change Management
• Business Process Improvement
• Data & Analytics