Program Manager – Consumer Consulting(Retail)

Job Title: Program Manager – Consumer Consulting(Retail)

Location: Boston, MA/Bay Area, California (Hybrid)

Job Type: Full time Only

Role Summary

We are hiring Program Managers to lead complex, multi-workstream transformation programs across Consumer clients. This role requires individuals who can own large-scale delivery, manage senior stakeholders, integrate multiple workstreams, and contribute to business development. You will act as a program director under Partner leadership, driving both execution and client impact.

Key Responsibilities

• Lead end-to-end delivery of large transformation programs (multi-workstream)

• Act as program lead / program director across strategy + execution initiatives

• Manage senior client stakeholders (Director / VP / CXO levels)

• Integrate workstreams across business, operations, technology, and change

• Establish and run program governance, cadence, and reporting

• Anticipate risks, manage dependencies, and drive issue resolution

• Translate strategy into scalable implementation roadmaps

• Play an active role in business development:

o Shape proposals

o Build workplans and staffing models

o Support client pitches

• Build and mentor teams; create strong followership

• Contribute to practice building (assets, POVs, capability development)

What We Are Looking For

• Strong problem-solving and structuring ability

• Excellent executive communication and storytelling

• Proven ability to lead teams and manage complex programs

• Ability to balance delivery and BD (sell + deliver)

• Strong ownership mindset and ability to operate in ambiguity

Required Experience

• 6+ years of experience

• Experience managing large transformation programs or PMOs

Preferred Consumer Experience (Depth in at least in two of below)

• Retail / CPG / Omnichannel ecosystems

• Sales & marketing transformation

• Customer / loyalty / growth strategy

• Store operations and field transformation

• Supply chain transformation

• AI-enabled transformation

• Net Revenue Management/ Revenue Growth Management

• Sales, Marketing, Pricing

• Deductions Management

What Good Looks Like

• Can run large programs with multiple workstreams independently

• Comfortable engaging with VP/CXO stakeholders

• Drives both structure and momentum in delivery

• Can sell and expand work within existing clients

• Builds strong teams and leadership bench below them

• Known for something (e.g., CX, supply chain, omnichannel, etc.) but remains flexible"