Program Manager - Conversation Banking

Job Summary

• Role Type: Project Manager
• Total Experience Required: 12-14 years of overall relevant experience.
• BFSI Experience (Mandatory): Minimum 8-10 years of BFSI (Banking, Financial Services Insurance) experience, within the most recent years of their career, is mandatory.
• Location: Open - candidate can be based at any of our India delivery locations, with a preference for Delhi NCR, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.
• 1 year+ (this is expected to be a multi-year engagement).
• Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered - this is a firm requirement with no exceptions.

Key Responsibilities

• Manage end-to-end program delivery for Conversation Banking transformation initiatives
• Coordinate across cross-functional teams to keep delivery aligned with programme milestones
• Own planning, tracking, and reporting for the Contact Center-related workstream
• Escalate and resolve delivery risks/issues in a timely manner
• Support stakeholder communication and alignment across business and technology teams

Required / Must-Have Skills

• At least 4-5 years of Program Management experience in a PM-lead capacity
• Experience working within a Transformation programme/project construct
• Experience in a large global organization (preferably Retail Banking)
• Understanding of the Contact Center domain within any banking context

Preferred / Good-to-Have Skills

• Chatbot Voicebot exposure
• NLU, LLM / GenAI exposure
• RM Chat (WhatsApp)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.