Program Manager / Customer Program Specialist (Program Management)

Industries:

• Medical
• Aerospace
• Networking
• System Integration

**Purpose Statement:**The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Responsibilities:

• Responsible for meeting revenue and customer growth objectives for Plexus through managing of Program Managers and Customer teams, while working closely with quoting, manufacturing & materials.
• Responsible for understanding and driving the customer P&L (sales, margins, mark- ups), contribution goals, inventory goals and any specific cost drivers.
• Work with site leadership in regards to customer initiatives such as determining priority for capacity conflicts and coordinating site revenue/P&L improvements.
• Manages the site staff of program managers to assure adequate coverage for the site's customer base. Makes adjustments as needed.
• Generate and manage the customers’ management budgets.
• Direct the Program Management team to ensure a successful transition of new business.
• Create & develop profitable new business opportunities with the existing and new transition customers.
• Maintains close working relationships with the Plexus customer managers, directors and account executives in order to provide customer service excellence.
• Maintain a basic understanding of and ensure adherence to customer contracts and/or materials agreements.

Requirements:

• ****Degree with minimum 6-10 years’ working experience or equivalent in EMS Companies.
• Assertive and self-motivated with the ability to work independently and in a team environment
• Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.
• Must possess excellent oral and written communication, organizational and troubleshooting skills
• Ability to discern the alignment of customer requests and actions against contractual stipulations and accepted business conditions
• Create presentations, documents, etc. for management and customers to effectively communicate business problems and solutions
• Must demonstrate management skills as defined by company leadership development
• Familiarity with financial metrics and levers that drive the metrics; ability to develop and implement improvement actions
• Ability to learn the operating facets of the Electronic Manufacturing Services (EMS) industry.