Program Manager Deaf Unity

POSITION OVERVIEW

Responsible for program and interpreter coordination of PEP’s Deaf Unity services. Provide programs for deaf clients with chronic mental illnesses as well as the overall management, evaluation, and budget of these programs. Monitor quality services and ensure the application to Deaf Unity clients. Hire, supervise and train Deaf Unity staff. Expand existing services as well as seek out grant and other funding opportunities.

REPORTING STRUCTURE

Reporting to this position are approximately 10 deaf unity staff members.

SPECIFIC RESPONSIBILITIES

• Hire, supervise, and train staff members, perform evaluations and initiate disciplinary action as required.
• Review and coordinate the level of services provided to clients and community for quantity and quality (i.e., staff availability, progress notes, Individual Rehabilitation Plans, etc.)
• Ensure that documentation contained in client records meets accreditation requirements by appropriate mental health organizations.
• Conduct staff and client training in American Sign Language, as required.
• Develop program guidelines/program activities material/documentation as needed.
• Monitor house placements, discharges, and residential site files.
• Monitor quality of services provided at residential sites.
• Monitor Perform crisis intervention and assistance as necessary.
• Conduct regularly scheduled staff meetings to address concerns.
• Collect, document, and assess Quality Assurance numbers.
• Monitor program funding budgets and billing activities.
• Coordinate/collaborate with other agencies that work with deaf populations.
• Communicate with other Agency departments in regard to clients’ concerns or needs; schedule and/or attend inter-departmental meetings as required.
• Monitor all regulatory and other reporting requirements.

PRINCIPAL ACCOUNTABILITIES

Staff supervision and development

Client documentation compliant with regulatory agencies requirements

Program quality of care

Program billing and budget management.

Client referral, screening, and placement services oversight

Client well being (clinical and physical)

EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS

Education: BA in Social Work, Psychology or Counseling (Master’s is preferred)

Two years of experience working in a supervisory position.

Skill Requirement: At least one month for experienced personnel

Job Requirements: Schedule must be flexible to handle various changes and commitments.

Must have strong organizational and communication skills.

Must have the ability to work with the deaf population and have knowledge of the deaf culture.

Fluent in American Sign Language (ASL)

COMMENTS

Strong organizational skills are required to run a program and supervise it effectively.

Good networking skills are necessary to maintain contact with internal as well as outside agencies.