Program Manager (DFS)

Chennai, Tamil Nadu

Job Summary

Minimum 5 years in project management experience with IT Infrastructure Services, Cloud, Data Center, End User Computing (EUC), Service Desk, and IT Service Management experience.

Certifications (Mandatory)

• PMP (Project Management Professional) – PMI
• Certified Scrum Master (CSM)

Preferred Certifications

• ITIL Foundation / ITIL Intermediate
• Microsoft Azure Administrator / Architect
• AWS Solutions Architect
• PRINCE2 Practitioner (Optional)

Key Responsibilities

Transition Management

Ensure successful migration from transition phase to steady-state operations of.

Infrastructure and Cloud Transition .

Service Desk & End User Computing (EUC)

ITSM & Process Management

Stakeholder & Customer Management

Risk & Compliance Management

Required Skills & Qualifications

Project & Program Management

Strong expertise in project and program management methodologies.

Experience managing large-scale infrastructure and workplace transitions.

Proficiency in project planning, reporting, budgeting, and governance.

Strong understanding of project management delivery models.

Technical Knowledge

Data Center Operations

Server, Storage, Backup Technologies

Cloud Platforms (Azure, AWS, GCP)

Hybrid Infrastructure Environments

Service Desk Setup and Operational Frameworks

End User Computing (EUC) Services

Network Infrastructure Fundamentals

IT Infrastructure Support Models

ITSM Knowledge

Leadership & Communication

Excellent stakeholder management skills.

Strong presentation and executive communication abilities.

Proven people leadership and cross-functional team management experience.

Ability to work in global and matrix environments.

Skill Requirements

Desired Experience

Experience leading transitions valued at multi-million-dollar managed services engagements.

Successful delivery of Data Center, Cloud, Workplace, and Service Desk transitions.

Experience working with global customers across multiple geographies.

Exposure to transformation and modernization programs.

Experience in ServiceNow and enterprise ITSM platforms

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