Program Manager (DFS)

Job Summary

Program Manager TRANSITION & TRANSFORMATION Leading complex programs across Infrastructure and Application Services ROLE OVERVIEW We are seeking an experienced Program Manager to lead large-scale Transition and Transformation initiatives across Infrastructure and Application Services. The role requires strong delivery leadership, executive stakeholder engagement, commercial awareness, and the ability to drive complex, multi-workstream programs to measurable business outcomes. Key Responsibilities Program Leadership & Governance Lead end-to-end delivery of complex Transition and Transformation programs across Infrastructure and Applications. Manage scope, schedules, budgets, resources, risks, dependencies, milestones, deliverables, and benefits realization. Track performance against approved baselines and drive timely corrective actions. Ensure delivery aligns with contractual commitments, business objectives, and governance standards. Stakeholder & Executive Management Build trusted relationships across customers, partners, vendors, and internal teams. Provide clear program reporting, strategic recommendations, and decision support to CXO-level stakeholders. Lead steering committees, governance reviews, and stakeholder workshops. Team Leadership Lead and motivate geographically distributed, cross-functional teams. Create a culture of accountability, collaboration, innovation, and continuous improvement. Mentor Project Managers and remove delivery roadblocks. Transition & Transformation Delivery Lead service transitions, modernization initiatives, cloud programs, application transformations, cutovers, migrations, stabilization, and operational readiness. Drive measurable service improvements and business value across multi-vendor environments. Key Responsibilities (continued) Commercial, Financial & Growth Support Manage program budgets, forecasts, resource plans, financial performance, and P&L considerations. Understand and manage Statements of Work, contractual obligations, commercial constructs, and change requests. Support regional RFP, RFI, and RFQ responses, solution workshops, effort estimates, staffing plans, and proposal development. Digital, Agile & AI-Enabled Delivery Promote Agile, Waterfall, and Hybrid delivery practices appropriate to the engagement. Apply GenAI and automation to improve planning, reporting, governance, risk analysis, knowledge management, and team productivity. Stay current with emerging technologies, delivery methods, and industry trends. Required Experience & Knowledge 12+ years of Project and Program Management experience, including leadership of large-scale Transition and Transformation programs. Proven experience managing global, cross-functional teams and multiple concurrent workstreams. Strong command of project fundamentals including scope, deliverables, milestones, baselines, critical paths, RAID, change control, financials, and benefits tracking. Sound understanding of Infrastructure Services including Data Centre, Cloud, Network, Cyber Security, Digital Workplace, and IT Service Management. Understanding of enterprise Applications, ERP and non-ERP solutions, SDLC, application modernization, and integration programs. Industry and domain awareness across diverse enterprise environments. Tools & Delivery Methods Planning & Collaboration Microsoft Project (MPP), Jira, Confluence, Microsoft Office Platforms & Reporting ServiceNow, Power BI and Azure DevOps (preferred) Ways of Working Agile, Waterfall and Hybrid delivery methods Qualifications MANDATORY PMP® certification Bachelor’s degree in IT, Engineering, Business, or a related discipline PREFERRED PgMP, PRINCE2, SAFe, Scrum Master, ITIL, or relevant Cloud certification. Key Competencies ✓ Program & Portfolio Management ✓ Executive Stakeholder Management ✓ Commercial & Financial Acumen ✓ Transition & Transformation Leadership ✓ Governance, Risk & Reporting ✓ Team Leadershi

Key Responsibilities

Program Manager TRANSITION & TRANSFORMATION Leading complex programs across Infrastructure and Application Services ROLE OVERVIEW We are seeking an experienced Program Manager to lead large-scale Transition and Transformation initiatives across Infrastructure and Application Services. The role requires strong delivery leadership, executive stakeholder engagement, commercial awareness, and the ability to drive complex, multi-workstream programs to measurable business outcomes. Key Responsibilities Program Leadership & Governance Lead end-to-end delivery of complex Transition and Transformation programs across Infrastructure and Applications. Manage scope, schedules, budgets, resources, risks, dependencies, milestones, deliverables, and benefits realization. Track performance against approved baselines and drive timely corrective actions. Ensure delivery aligns with contractual commitments, business objectives, and governance standards. Stakeholder & Executive Management Build trusted relationships across customers, partners, vendors, and internal teams. Provide clear program reporting, strategic recommendations, and decision support to CXO-level stakeholders. Lead steering committees, governance reviews, and stakeholder workshops. Team Leadership Lead and motivate geographically distributed, cross-functional teams. Create a culture of accountability, collaboration, innovation, and continuous improvement. Mentor Project Managers and remove delivery roadblocks. Transition & Transformation Delivery Lead service transitions, modernization initiatives, cloud programs, application transformations, cutovers, migrations, stabilization, and operational readiness. Drive measurable service improvements and business value across multi-vendor environments. Key Responsibilities (continued) Commercial, Financial & Growth Support Manage program budgets, forecasts, resource plans, financial performance, and P&L considerations. Understand and manage Statements of Work, contractual obligations, commercial constructs, and change requests. Support regional RFP, RFI, and RFQ responses, solution workshops, effort estimates, staffing plans, and proposal development. Digital, Agile & AI-Enabled Delivery Promote Agile, Waterfall, and Hybrid delivery practices appropriate to the engagement. Apply GenAI and automation to improve planning, reporting, governance, risk analysis, knowledge management, and team productivity. Stay current with emerging technologies, delivery methods, and industry trends. Required Experience & Knowledge 12+ years of Project and Program Management experience, including leadership of large-scale Transition and Transformation programs. Proven experience managing global, cross-functional teams and multiple concurrent workstreams. Strong command of project fundamentals including scope, deliverables, milestones, baselines, critical paths, RAID, change control, financials, and benefits tracking. Sound understanding of Infrastructure Services including Data Centre, Cloud, Network, Cyber Security, Digital Workplace, and IT Service Management. Understanding of enterprise Applications, ERP and non-ERP solutions, SDLC, application modernization, and integration programs. Industry and domain awareness across diverse enterprise environments. Tools & Delivery Methods Planning & Collaboration Microsoft Project (MPP), Jira, Confluence, Microsoft Office Platforms & Reporting ServiceNow, Power BI and Azure DevOps (preferred) Ways of Working Agile, Waterfall and Hybrid delivery methods Qualifications MANDATORY PMP® certification Bachelor’s degree in IT, Engineering, Business, or a related discipline PREFERRED PgMP, PRINCE2, SAFe, Scrum Master, ITIL, or relevant Cloud certification. Key Competencies ✓ Program & Portfolio Management ✓ Executive Stakeholder Management ✓ Commercial & Financial Acumen ✓ Transition & Transformation Leadership ✓ Governance, Risk & Reporting ✓ Team Leadershi

Skill Requirements

Program Manager TRANSITION & TRANSFORMATION Leading complex programs across Infrastructure and Application Services ROLE OVERVIEW We are seeking an experienced Program Manager to lead large-scale Transition and Transformation initiatives across Infrastructure and Application Services. The role requires strong delivery leadership, executive stakeholder engagement, commercial awareness, and the ability to drive complex, multi-workstream programs to measurable business outcomes. Key Responsibilities Program Leadership & Governance Lead end-to-end delivery of complex Transition and Transformation programs across Infrastructure and Applications. Manage scope, schedules, budgets, resources, risks, dependencies, milestones, deliverables, and benefits realization. Track performance against approved baselines and drive timely corrective actions. Ensure delivery aligns with contractual commitments, business objectives, and governance standards. Stakeholder & Executive Management Build trusted relationships across customers, partners, vendors, and internal teams. Provide clear program reporting, strategic recommendations, and decision support to CXO-level stakeholders. Lead steering committees, governance reviews, and stakeholder workshops. Team Leadership Lead and motivate geographically distributed, cross-functional teams. Create a culture of accountability, collaboration, innovation, and continuous improvement. Mentor Project Managers and remove delivery roadblocks. Transition & Transformation Delivery Lead service transitions, modernization initiatives, cloud programs, application transformations, cutovers, migrations, stabilization, and operational readiness. Drive measurable service improvements and business value across multi-vendor environments. Key Responsibilities (continued) Commercial, Financial & Growth Support Manage program budgets, forecasts, resource plans, financial performance, and P&L considerations. Understand and manage Statements of Work, contractual obligations, commercial constructs, and change requests. Support regional RFP, RFI, and RFQ responses, solution workshops, effort estimates, staffing plans, and proposal development. Digital, Agile & AI-Enabled Delivery Promote Agile, Waterfall, and Hybrid delivery practices appropriate to the engagement. Apply GenAI and automation to improve planning, reporting, governance, risk analysis, knowledge management, and team productivity. Stay current with emerging technologies, delivery methods, and industry trends. Required Experience & Knowledge 12+ years of Project and Program Management experience, including leadership of large-scale Transition and Transformation programs. Proven experience managing global, cross-functional teams and multiple concurrent workstreams. Strong command of project fundamentals including scope, deliverables, milestones, baselines, critical paths, RAID, change control, financials, and benefits tracking. Sound understanding of Infrastructure Services including Data Centre, Cloud, Network, Cyber Security, Digital Workplace, and IT Service Management. Understanding of enterprise Applications, ERP and non-ERP solutions, SDLC, application modernization, and integration programs. Industry and domain awareness across diverse enterprise environments. Tools & Delivery Methods Planning & Collaboration Microsoft Project (MPP), Jira, Confluence, Microsoft Office Platforms & Reporting ServiceNow, Power BI and Azure DevOps (preferred) Ways of Working Agile, Waterfall and Hybrid delivery methods Qualifications MANDATORY PMP® certification Bachelor’s degree in IT, Engineering, Business, or a related discipline PREFERRED PgMP, PRINCE2, SAFe, Scrum Master, ITIL, or relevant Cloud certification. Key Competencies ✓ Program & Portfolio Management ✓ Executive Stakeholder Management ✓ Commercial & Financial Acumen ✓ Transition & Transformation Leadership ✓ Governance, Risk & Reporting ✓ Team Leadershi

Must Have Skill

Program & Project Management

Good to Have Skill

Other Requirements

Program Manager TRANSITION & TRANSFORMATION Leading complex programs across Infrastructure and Application Services ROLE OVERVIEW We are seeking an experienced Program Manager to lead large-scale Transition and Transformation initiatives across Infrastructure and Application Services. The role requires strong delivery leadership, executive stakeholder engagement, commercial awareness, and the ability to drive complex, multi-workstream programs to measurable business outcomes. Key Responsibilities Program Leadership & Governance Lead end-to-end delivery of complex Transition and Transformation programs across Infrastructure and Applications. Manage scope, schedules, budgets, resources, risks, dependencies, milestones, deliverables, and benefits realization. Track performance against approved baselines and drive timely corrective actions. Ensure delivery aligns with contractual commitments, business objectives, and governance standards. Stakeholder & Executive Management Build trusted relationships across customers, partners, vendors, and internal teams. Provide clear program reporting, strategic recommendations, and decision support to CXO-level stakeholders. Lead steering committees, governance reviews, and stakeholder workshops. Team Leadership Lead and motivate geographically distributed, cross-functional teams. Create a culture of accountability, collaboration, innovation, and continuous improvement. Mentor Project Managers and remove delivery roadblocks. Transition & Transformation Delivery Lead service transitions, modernization initiatives, cloud programs, application transformations, cutovers, migrations, stabilization, and operational readiness. Drive measurable service improvements and business value across multi-vendor environments. Key Responsibilities (continued) Commercial, Financial & Growth Support Manage program budgets, forecasts, resource plans, financial performance, and P&L considerations. Understand and manage Statements of Work, contractual obligations, commercial constructs, and change requests. Support regional RFP, RFI, and RFQ responses, solution workshops, effort estimates, staffing plans, and proposal development. Digital, Agile & AI-Enabled Delivery Promote Agile, Waterfall, and Hybrid delivery practices appropriate to the engagement. Apply GenAI and automation to improve planning, reporting, governance, risk analysis, knowledge management, and team productivity. Stay current with emerging technologies, delivery methods, and industry trends. Required Experience & Knowledge 12+ years of Project and Program Management experience, including leadership of large-scale Transition and Transformation programs. Proven experience managing global, cross-functional teams and multiple concurrent workstreams. Strong command of project fundamentals including scope, deliverables, milestones, baselines, critical paths, RAID, change control, financials, and benefits tracking. Sound understanding of Infrastructure Services including Data Centre, Cloud, Network, Cyber Security, Digital Workplace, and IT Service Management. Understanding of enterprise Applications, ERP and non-ERP solutions, SDLC, application modernization, and integration programs. Industry and domain awareness across diverse enterprise environments. Tools & Delivery Methods Planning & Collaboration Microsoft Project (MPP), Jira, Confluence, Microsoft Office Platforms & Reporting ServiceNow, Power BI and Azure DevOps (preferred) Ways of Working Agile, Waterfall and Hybrid delivery methods Qualifications MANDATORY PMP® certification Bachelor’s degree in IT, Engineering, Business, or a related discipline PREFERRED PgMP, PRINCE2, SAFe, Scrum Master, ITIL, or relevant Cloud certification. Key Competencies ✓ Program & Portfolio Management ✓ Executive Stakeholder Management ✓ Commercial & Financial Acumen ✓ Transition & Transformation Leadership ✓ Governance, Risk & Reporting ✓ Team Leadershi