Program Manager - East LA Demonstration Bicycle Sharing Program

Who We Are

At Drop Mobility we believe in a shared, electric, sustainable and connected future for urban mobility. Founded in 2017, we have grown consistently and are now operating in 60+ cities across North America with offices in San Francisco, Toronto, and across the continent.

We work closely in partnership with municipal governments, transit agencies, non-profit bike share organizations, corporates, campuses and other bike advocacy organizations to support and operate thousands of electric vehicles every day. Our best-in-class e-bikes, our full-stack software platform and our dedicated operations division provide mobility solutions that help tackle some of our generation’s biggest challenges around climate change and traffic congestion.

Drop Mobility is partnering with Los Angeles County to deliver the East Los Angeles Demonstration Bicycle Sharing Program — a community-focused e-bike loan-to-own initiative designed to improve mobility access for underserved residents through safe, affordable, and sustainable transportation.

Why You?

You are passionate about transportation equity, community engagement, and operational excellence. You are comfortable balancing field operations, participant support, program administration, and stakeholder coordination in a fast-moving environment.

You are highly organized, proactive, and able to problem solve quickly while managing multiple moving parts. You are comfortable working with participants, local organizations, subcontractors, County representatives, and internal teams to ensure the program operates smoothly and professionally.

You understand how to create structure, maintain accountability, and deliver an excellent participant experience while keeping operations aligned with contract requirements, safety standards, and program goals.

Role Description

The Program Manager will oversee the day-to-day implementation and operation of the East Los Angeles Demonstration Bicycle Sharing Program. This role will lead local program execution, participant onboarding and support, e-bike operations, outreach coordination, reporting, and quality assurance efforts.

The Program Manager will work closely with Drop’s centralized operations and leadership teams while serving as the primary local point of contact for operational coordination with Los Angeles County and community stakeholders.

This role is based in the Los Angeles area and reports to a Regional Operations Manager or designated HQ leadership.

Key Responsibilities

• Coordinating day-to-day program operations and ensuring contract deliverables are completed on schedule
• Managing participant application intake, eligibility verification, and onboarding processes
• Coordinating participant communication, outreach efforts, and community engagement activities
• Supporting and overseeing e-bike distribution, maintenance scheduling, and inventory tracking
• Ensuring participants receive ongoing safety and maintenance training
• Maintaining accurate records, operational documentation, and program reporting
• Monitoring subcontractor performance and ensuring operational quality standards are maintained
• Working closely with County representatives during regular project meetings and reporting cycles
• Measuring program performance against operational goals, KPIs, and equity objectives
• Developing processes that improve participant experience, operational efficiency, and program reliability
• Coordinating with internal teams including operations, customer support, engineering, and leadership
• Supporting quality assurance, safety, and compliance initiatives across the program
• Building positive working relationships with local organizations, nonprofits, bike advocates, and community stakeholders
• Helping create a positive team culture focused on safety, reliability, equity, and exceptional service

Role Requirements

• Minimum Bachelor’s Degree or equivalent
• Valid driver’s license and ability to meet company driving requirements. (MVR required)
• Experience in micromobility, bike share, transportation, or mobility operations
• Experience working with municipalities, nonprofits, public agencies, or grant-funded programs
• Experience with participant enrollment, eligibility screening, or community outreach programs
• Bicycle repair or fleet operations experience
• Customer service and participant support experience
• Bilingual English/Spanish preferred
• Understanding of transportation equity and underserved community engagement
• Familiarity with operational compliance, reporting, and quality assurance processes
• Ability to safely lift, move, and handle bicycles, batteries, tools, and equipment weighing up to 75 pounds.

Equal opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person