Program Manager (Electronic)

Qualifications & Experience

• 10+ years of progressive experience in Program or Account Management, with significant exposure to high-volume manufacturing and complex supply chains.

• In-depth knowledge of the NPI (New Product Introduction) process and Product EOL (End of Life) management.

• Proven leadership experience in managing cross-functional teams (CFTs).

• Bachelor's degree in Business, Engineering, or a related technical discipline. An MBA or PMP certification is highly desirable.

Duties & Responsibilities

Customer Management

• Drive all customer service and satisfaction initiatives.

• Represent the customer in site operations and proactively resolve any customer care issues.

• Build and promote a healthy business relationship, establishing a regular communication schedule with key customer contacts.

• Manage the customer's business within the framework of the contract agreement.

• Manage and present customer Quarterly Business Reviews (QBR).

• Implement and maintain the customer action log process and maintain/distribute the weekly customer focus KBI (Key Business Indicator).

Order Management

• Manage the order/forecast supply-commit process.

• Facilitate the resolution of planning/ordering conflicts with the customer and the site.

• Analyze and action customer forecast accuracy issues (e.g., waterfall charts).

Commercial Management

• Understand the Customer contract terms and its implications on all aspects of the business.

• Manage the customer in relation to the company's revenue expectations.

• Manage the existing product price change process (Price Effectivity, Inventory Revaluation, etc.).

• Execute PPV (Purchase Price Variance) collection and resolve all customer E&O material issues.

• Resolve all delinquent A/R (Accounts receivable).

• Review and action all product gross margin issues and continually drive for improved product & customer profitability.

• Manage all commercial aspects of the ECO process, communicating and agreeing on ECO effective dates and costs with the customer.

Operational and Life Cycle Support

• Drive the NPI (New Product Introduction) process.

• Lead the CFT (Customer Focus Team) in support of Operations and the Customer.

• Support the Quality function in the efficient closure of customer complaints.

• Manage and present monthly/Quarterly customer account reviews to site management.

• Implement and maintain the RMA agreement with the customer and operations.

• Manage product EOL (End of Life) process with minimal cost exposure to the company and the customer.

Benefit

• Provident Fund
• Health and Life insurance
• Annual leave (max 20 days/year)
• 5 days working per week
• Bonus
• Others