Program Manager (Electronic Experience)

Qualifications & Experience

• Bachelor's degree in Business, Engineering, or a related technical discipline. An MBA or PMP certification is highly desirable.• 10+ years of progressive experience in Program or Account Management, with significant exposure to high-volume manufacturing and complex supply chains.• In-depth knowledge of the NPI (New Product Introduction) process and Product EOL (End of Life) management.• Proven leadership experience in managing cross-functional teams (CFTs).

Duties & Responsibilities

Customer Management • Drive all customer service and satisfaction initiatives.• Represent the customer in site operations and proactively resolve any customer care issues.• Build and promote a healthy business relationship, establishing a regular communication schedule with key customer contacts.• Manage the customer's business within the framework of the contract agreement.• Manage and present customer Quarterly Business Reviews (QBR).• Implement and maintain the customer action log process and maintain/distribute the weekly customer focus KBI (Key Business Indicator).

Order Management • Manage the order/forecast supply-commit process.• Facilitate the resolution of planning/ordering conflicts with the customer and the site.• Analyze and action customer forecast accuracy issues (e.g., waterfall charts).

Commercial Management • Understand the Customer contract terms and its implications on all aspects of the business.• Manage the customer in relation to the company's revenue expectations.• Manage the existing product price change process (Price Effectivity, Inventory Revaluation, etc.).• Execute PPV (Purchase Price Variance) collection and resolve all customer E&O material issues.• Resolve all delinquent A/R (Accounts receivable).

• Review and action all product gross margin issues and continually drive for improved product & customer profitability.

• Manage all commercial aspects of the ECO process, communicating and agreeing on ECO effective dates and costs with the customer.

Operational and Life Cycle Support • Drive the NPI (New Product Introduction) process.• Lead the CFT (Customer Focus Team) in support of Operations and the Customer.• Support the Quality function in the efficient closure of customer complaints.• Manage and present monthly/Quarterly customer account reviews to site management.• Implement and maintain the RMA agreement with the customer and operations.• Manage product EOL (End of Life) process with minimal cost exposure to the company and the customer.

Benefit

• Provident Fund
• Health and Life insurance
• Annual leave (max 20 days/year)
• 5 days working per week
• Bonus
• Others