Program Manager FR/EN/SP

• Be the customer’s primary management point of contact; build trust, collect feedback, and turn it into continuous improvement, customer satisfaction and upsell opportunities.
• Lead and align cross-functional teams (engineering, supply, purchasing, legal, finance, partners) to hit scope, schedule, cost, and quality targets.
• Plan and govern execution using IDEMIA’s Program Management System (equivalent to Prince2), including tollgates and Key Performance Indicators monitoring.
• Own the program P&L: forecast revenue/cost, track margin, secure cash-flow milestones, and drive invoicing accuracy.
• Anticipate and manage risks; define mitigations; escalate for support when needed.
• Ensure contractual compliance; lead amendments, claims handling, and change requests.

Profile description:

• Education: Engineering or Master’s degree in engineering
• Experience: Minimum 5 years managing programs with cross-functional teams and customer-facing responsibilities.
• Proven P&L accountability and financial acumen (revenue forecasting, margin, cash-flow).
• Contract management and negotiation skills with customers, partners, and suppliers.
• Strong program fundamentals: risk analysis & mitigation, KPI dashboards, governance & tollgates.
• Excellent communication, stakeholder management, critical thinking, and problem solving.
• Languages: fluent English, Spanish and French is mandatory
• Certifications (optional): PMP, Prince2, Agile credentials welcome.
• Travel: ~20–30% across Europe depending on program phase