Program Manager, Medicaid ACO

Provider-Centered. Patient-Focused. Built for What Healthcare Should Be.

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you.

Position Purpose

The Program Manager, Medicaid ACO manages key program components and initiatives for the Medicaid ACO program and provides strategic and operational support to advance Medicaid program goals.

Key Responsibilities

• Develop, maintain, and apply in-depth knowledge of Medicaid program rules and requirements. Translate these requirements into effective business and operational practices, including:
• Developing content for member-facing materials and provider training.
• Responding to provider questions.
• Updating and evaluating program design.
• Aggregate data from operations and finance teams to monitor program performance, including ACO process and outcome measures. Use regular performance monitoring to identify opportunities for improvement, develop interventions, and escalate issues as appropriate.
• Prepare agendas and materials for board and committee meetings and coordinate the development and submission of regulatory documentation.
• Staff the Patient and Family Advisory Committee (PFAC) and Health Equity Committee.
• Interface with regulators; participate in MassHealth program meetings and report key information and action items back to the Medicaid ACO team.
• Track and resolve program issues escalated to the Medicaid ACO team by Bookmark Medical (employed) providers, affiliate providers or members, and track program questions through resolution.
• Support the implementation and submission of deliverables for the MassHealth ACO Quality Program and Health Equity Incentive Program.
• Perform other Medicaid program-related duties as assigned.

Education, Experience, and Other Requirements

Education

Bachelor’s degree required; master’s degree preferred.

Experience

At least three years of healthcare experience.

Specialized Knowledge and Skills

• Experience managing programs, initiatives, and projects.
• Experience working effectively in a fast-paced environment.
• Strong analytical skills, including the ability to collect information from diverse sources and synthesize information and data to solve problems.
• Exceptional accuracy and attention to detail.
• Demonstrated ability to think critically and creatively.
• Specialized knowledge of Medicaid.
• Strong written, verbal, and interpersonal communication skills.
• Excellent time-management and organizational skills, with a demonstrated ability to manage multiple tasks and priorities simultaneously.
• Ability to create, interpret, and disseminate information to a range of internal and external stakeholders.
• Strong project-management skills, with the ability to lead initiatives from conception through execution.
• Ability to work collaboratively across departments in a highly matrixed environment.
• Willingness and flexibility to accommodate periodic early-morning or evening meetings, as needed.
• Professional poise, sound judgment, and the trustworthiness required to represent Bookmark Medical with internal and external groups.
• Ability to adapt to and respond effectively to changing environments and priorities.
• Proficiency with standard computer applications, including Microsoft Word, Excel, PowerPoint, and Outlook; familiarity with Visio, Project, and SharePoint.

Why you’ll Love Working Here We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Company paid life insurance
• Flexible time off + Vacation Exchange Program
• Medical Assistant Certification Reimbursement

What We Value Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients — and for each other. If you’re ready to grow, make an impact, and be part of a connected care team, we’d love to connect. Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characte**ristic protected by applicable local, state, or federal law