Program Manager - Online Reputation Management

Program Manager Online Reputation Management

About the role We're looking for a Program Manager to own and improve our online reputation across all platforms where guests discover, book, and review our hotels. You'll work across a large portfolio, partner with platform teams, and build the systems that keep our reputation strong and improving.

Responsibilities

• Own online reputation metrics across all platforms and drive consistent improvement.
• Design and run programs to strengthen how our hotels are perceived online.
• Monitor performance regularly and act quickly on issues.
• Work with platform partners to make the most of available tools and levers.
• Build simple, repeatable processes and reduce manual effort through automation.
• Report on progress to leadership on a regular cadence.

Requirements

• 35 years of experience in program management, operations, or a related role.
• Strong ownership able to run initiatives end to end with minimal supervision.
• Comfortable working with data; proficient in Excel/Google Sheets. SQL or scripting is a plus.
• Good communication and stakeholder-management skills.
• Ability to work in a fast-paced, evolving environment and take initiative.

Nice to have

• Experience in travel, hospitality, or e-commerce/marketplace businesses.
• Track record of building processes or tools from scratch.

Disclaimer: This job posting & location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.