Program Manager, Operations & Delivery

Responsibilities

You run delivery, documentation and access across the team. You do not write code.

Delivery

• Run the Monday planning call and keep each builder's task queue in priority order
• Turn the founder's specs and decisions into clear, dated tasks with one owner each
• Track blockers daily and chase them until they close
• Send the founder a short weekly status: planned, shipped, slipped and why
• Keep a list of decisions waiting on the founder, and get them answered

Documentation

• Hold every system to our documentation standard, with a second person signing off
• Collect handover documents whenever someone joins, changes role or leaves
• Keep the operations register current: projects, owners, queues and repositories

Access and accounts

• Keep the credentials register and access list up to date, recording where secrets live, never the secrets themselves
• Run onboarding and offboarding access checklists on the day they are needed
• Schedule key rotation with engineering after every exit and every 90 days

People and cadence

• Collect daily updates from each owner against their written targets
• Flag missed targets early, with facts, to the founder and HR
• Help HR set 30, 60 and 90-day targets for new hires and schedule reviews

Tools and vendors

• Track software subscriptions, renewals and cancellations
• Send payroll and expense inputs to our outside accountant each month

30, 60 and 90-day targets

By day 90, delivery runs on a weekly rhythm without the founder chasing anyone.

By

Target

Day 30

Operations register fully filled in: every repository, owner, vault entry and access level recorded

Day 30

Monday planning and daily owner updates running every week

Day 60

Every live system documented and signed off by a second person

Day 60

Onboarding and offboarding run from checklists, with no access left open after an exit

Day 90

Current launch milestones on schedule, or slips flagged at least a week ahead

Day 90

Monthly report to the founder: work planned against work shipped, by owner

Requirements

We hire for organisation and follow-through, not coding skill.

Must have

• 2 or more years running projects or operations for a software, e-commerce or agency team
• Able to read a technical spec and break it into tasks, without writing code yourself
• Clear, concise written English: status updates people act on
• Daily use of a task tool such as Notion, ClickUp, Jira or Asana, and Google Sheets
• Persistent follow-up: you chase a blocker until it closes
• Comfortable working remotely with a founder based in Canada

Nice to have

• Shopify or e-commerce operations experience
• Experience running a password manager for a team, such as Bitwarden or 1Password
• Familiarity with GoHighLevel or marketing automation tools
• Early-stage startup experience

This role is not

• A developer role: you coordinate engineers, you do not build
• An HR generalist role: you support HR on targets and reviews only

A strategy role: the founder sets priorities, and

Pay: ₹25,000.00 - ₹49,999.00 per month

Work Location: Remote