Program Manager - Operations

Job highlights

• PMP,Agile,or similar certification is a plus
• Experience with CRM systems (Salesforce preferred),project management tools,and resource management platforms
• Our team has the vision to create an effective solution for any business problem and the experience to execute that vision
• Experience with capacity planning,resource allocation,and forecasting in operational environments

FIXED-TERM CONTRACT for 3-6 months with the opportunity of converting to FTE Morae Global seeks to find the best and the brightest people those who understand what it takes to deliver top-quality solutions for our clients. We are seeking a Program Manager for our Operations team to design and manage end-to-end operational programs that bridge sales and delivery functions and teams. Responsibilities: Oversee resource planning and capacity management across sales and delivery teams. Coordinate workforce allocation, manage utilization rates, and ensure optimal staffing levels to meet business demands and customer commitments. Lead cross-functional initiatives to improve operational efficiency and scalability. Identify bottlenecks in sales-to-delivery workflows, implement process improvements, and establish standardized operating procedures that support growth. Develop and maintain operational dashboards and reporting frameworks. Track key performance indicators across both sales and delivery operations including pipeline health, fulfillment timelines, resource utilization, customer onboarding metrics, and delivery quality. Manage the operational planning cycle including forecasting, capacity modeling, and strategic planning. Collaborate with sales and delivery leadership to align operational capabilities with revenue targets and customer commitments. Establish governance frameworks and quality controls for operational processes. Ensure compliance with service level agreements, maintain documentation, and implement quality assurance measures across operations Drive customer success through operational excellence. Monitor delivery performance, customer satisfaction metrics, and work with teams to resolve operational challenges that impact customer experience. Design and manage end-to-end operational programs that bridge sales and delivery functions. Ensure seamless handoffs between teams, optimize processes across the customer lifecycle, and drive operational excellence from deal closure through service delivery.

Requirements:

3+ years in operations and program management Strong understanding of the sales-to-delivery lifecycle with proven ability to optimize handoffs and processes across commercial and operational functions. Demonstrated project and program management expertise with ability to manage multiple complex initiatives simultaneously. PMP, Agile, or similar certification is a plus. Excellent analytical and problem-solving skills with proficiency in data analysis and reporting tools. Experience with CRM systems (Salesforce preferred), project management tools, and resource management platforms. Must be willing to go into our Cape Town office on a hybrid schedule Proficiency in data visualization and reporting tools (Excel, Google Sheets, Tableau, Power BI, or similar). Experience with capacity planning, resource allocation, and forecasting in operational environments. Ability to work in a fast-paced environment and adapt to changing priorities while maintaining focus on operational outcomes. About Morae Morae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely, and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute that vision.