Program Manager (People Operations)

• Dropbox is looking for a Program Manager within our People Operations, Rewards, and Technology team (PORT). You will join a talented team to deliver operational services, optimize people processes and ensure that Dropboxers have amazing experience throughout their career
• Our best in class PORT team drives strategic HR program initiatives and delivers an excellent employee experience at a fast-growing global capacity. You will thrive working in a fast-paced and customer -focused environment to make an immediate impact and ensure best practices for compliance, effectiveness and efficiency
• Oversee the day-to-day operations of the global Contingent Workforce program
• Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP
• Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution
• Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk
• Maintain and continuously improve CW policies, processes, documentation, and governance
• Support reporting, compliance, and program performance tracking
• Support ServiceNow enhancements and updates
• You’ll work with Dropbox vendors to troubleshoot and resolve day to day issues/inquiries
• You’ll develop and ensure standard HR operating procedures are in place with clear SLAs
• You’ll collaborate with partners in HR, Recruiting, and Finance to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience
• You’ll work closely with the HR Project Managers to support project execution and continuous process improvement and onboarding and Contingent workforce operations
• You’ll maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary
• You’ll identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements
• You’ll support ad-hoc HR Ops tasks and reporting
• Work cross collaboratively across all regions with the respective onboarding team
• You’ll create SOPs and Job Aids when necessary for documentation and to streamline processes

Benefits

• On-site fitness and meditation classes
• Commuter subsidies
• Medical, dental, and vision coverage
• We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
• Start building a successful 401K retirement plan with our dollar for dollar contribution match, up to $1,500 per quarter to a maximum of $6,000 per calendar year
• Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
• Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
• Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
• Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
• We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
• No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them- Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs
• 5+ years of experience in HR Operations/HR administration in a fast-paced environment
• BA/BS degree or equivalent practical experience
• Problem solving, critical thinking and troubleshooting abilities
• Experience in Workday and HR Operations service request management
• Experience with ServiceNow
• Strong customer-service skills with proven track record of customer satisfaction