Program Manager – Premium Support & Experience- #26-00217

Duration: 12 months contract

Pay Range: 37 – 40 GBP /hour Via PAYE inside IR35

Role Overview

We are looking for an experienced Program Manager to drive premium customer support and operations programs within a fast-paced technology environment. The role will focus on improving support experiences, resolving operational challenges, managing cross-functional programs, and identifying opportunities for AI and automation.

Roles & Responsibilities

• Own and deliver cross-functional programs from planning through execution.
• Drive improvements across customer/premium support and operational processes.
• Identify and resolve operational, workflow, and tooling issues by partnering with Product, Engineering and Operations.
• Manage multiple projects, priorities, risks and timelines simultaneously.
• Track KPIs, data and program performance and provide stakeholder updates.
• Identify opportunities to implement AI, automation and scalable support solutions.
• Work closely with internal teams including Operations, Product, Engineering, Legal, Compliance and Trust & Safety.
• Support time-sensitive or high-risk operational events when required.

Must-Have Skills

• Program / Project Management
• Customer or Support Operations
• Cross-Functional Stakeholder Management
• Process Improvement & Operational Problem Solving
• Trust & Safety / Risk Operations
• AI / Automation exposure
• Strong data analysis and KPI management
• Ability to work in a fast-paced, ambiguous environment

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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