Program Manager - Product Integration

****Key Responsibilities

• **Program Leadership , Governance and Reporting
  • Act as the primary point of contact for all program-related matters, facilitating communication between internal teams and the client.
  • Lead and manage the entire program lifecycle, ensuring the alignment of multiple teams, multiple projects involved in programs.
  • Oversee all program activities, associated risks ensuring they are completed on time, within budget, and meet the required quality standards.
  • Collaborate with Project Managers and team members to ensure effective execution of individual projects under the program.
  • Prepare and present status reports, including timelines, risks, and mitigation actions, for internal stakeholders and clients.
  • Organize and facilitate weekly governance meetings with program leadership and clients, ensuring that progress is tracked and reported.
  • Regularly communicate program updates, milestones, risks, and challenges to leadership and clients.
  • **Client Management
    • Act as the client s primary SPOC for all program-related concerns, ensuring that their needs and expectations are understood and met.
    • Manage client expectations, timelines, and deliverables, resolving any conflicts or challenges that arise.
    • Lead client governance meetings, ensuring that clients are updated on project progress and that issues are addressed proactively.
    • **Scope & Risk Management
      • Define and manage the scope of the program and ensure that all projects within the program align with the scope.
      • Identify and assess program risks, developing mitigation plans and strategies.
      • Escalate issues that are not resolved within the program to senior management and leadership promptly.
      • **Team Management & Coordination
        • Manage and mentor Project Managers and other team members within the program.
        • Ensure that all project managers are equipped with the resources and support they need to deliver their projects successfully.
        • Provide guidance and direction in resolving project-level issues and challenges.
          **Required Qualifications and Skills
          • Strong experience in managing large-scale programs and multi-disciplinary teams.
          • Proven ability to manage and coordinate multiple projects and stakeholders simultaneously.
          • Experience with client management and leading client-facing meetings.
          • Strong understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid).
          • Excellent communication, presentation, and negotiation skills.
          • Ability to work under pressure, prioritize tasks, and meet deadlines.
          • Strong problem-solving skills and risk management expertise. **Key Skills
            • Program & Project Management
            • Stakeholder & Client Relationship Management
            • Scope & Risk Management
            • Leadership & Team Management
            • Timeline & Budget Tracking
            • Governance & Reporting
            • Problem Solving & Escalation Management
            • Communication & Presentation Skills****************

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