Program Manager, QC Ops Excellence

Description Amazon has exciting opportunities for leaders in Operations Management within our rapidly expanding Quick Commerce (QC) network in Japan. Our dynamic environment offers candidates significant challenges in front-line management and driving scalable, continuous improvements across our QC stores, supply chain, and last-mile delivery teams.

As a QC Ops Excellence Program Manager, you will have the opportunity to work with a diverse team of leaders with the objectives to define operational standard from scratch, optimize it to reduce cost, and build mechanisms to drive compliance toward the standards. You will be responsible for the assigned process and lead end-to-end process standardization, improvement and tracking. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities

• Being a process owner and define operational standard and efficiently audit the adoption
• Think big and have the front-line operational skills to identify and implement solutions that scale.
• Objectively analyze complex situations and execute on immediate and time-bound action items.
• Motivate and influence individuals of all levels to deliver results on complex objectives.
• Being comfortable when hitting the complex problem

A day in the life

[Working Shift]

• Monday to Friday
• 8-hour a day / Standard hours: 9 AM - 6 PM (flexible based on business needs)

[Work Location]

• QC stores across Tokyo

About The Team [More Information]

• Department Introduction:Fulfillment Center (FC) Division / Last Mile (AMZL) Division
• Operations Job Category Introduction

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Speak, write, and read fluently in Japanese

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Japan G.K.

Job ID: A10461888