Program Manager Retrofit (IR/Metro)

Roles and responsibility are as below:

1. Retrofitment Program Strategy & Development

• Develop, implement, and manage retrofit programs for the installed base across all product lines.
• Define program scope, deployment strategy, timelines, milestones, and resource requirements.
• Prepare business cases and white papers for management approval, including retrofit budgets and implementation plans.
• Responsible to maintain complete database of the existing Population of all our product lines.

2. Program Execution:

• Lead end-to-end execution of retrofit programs from concept through deployment.
• Review FMI Document and work with Safety team for HIRA assessment prior to implementation.
• Collaborate with Field Service teams to develop deployment plans and ensure successful retrofit execution at customer sites.
• Develop deployment methodologies, technical documentation, training materials, and service procedures.
• Work with Engg. /PED/Sourcing team for special tool development/procurement related to retrofitment programs

3. Retrofit Material Order Planning & Execution:

• Plan initial Float Stock requirements & Load Forecast order in the system for new retrofitment launch
• Periodically Review & update the forecast order in system based on the actual orders.
• Receive & Process retrofitment order request from FSEs and ensure demand creation in ERP.
• Coordinate with SCM and Operations teams to ensure on-time material availability and order fulfilment.
• Responsible to have full control on customer return material (MCO orders).

4. Customer Engagement:

• Act as the primary contact for strategic customers regarding retrofit initiatives.
• Publish Weekly/Monthly Retrofit completion Dashboards to Internal Management & Customers (RDSO & Private Car builders)
• Ensure high levels of customer satisfaction throughout program execution.

5. Safety, Quality, and Compliance:

• Ensure all work is performed in accordance with our organizations strict safety, quality, and compliance standards.
• Promote a strong safety culture and ensure all field deployment activities comply with applicable EHS requirements.

Key KPIs:

• Retrofit HIRA Compliance (%): HIRA completed before deployment (Target 100%)

• Retrofit Completion Rate %: Commitment - As per Program Plan & Target - >95%

• Average Leadtime time to supply RR/Retrofit material: Commitment – 30 days & Target - 20days

• Average Leadtime time for MCO closure: Commitment – 30 days & Target – 20 days

• Dashboard Reporting Compliance: Commitment – 95% & Target – 100%

• What education and education level are necessary for the position?

Bachelor’s Degree in Engineering