Program Manager - Retrofits

Job Summary

• The Retrofit Program Manager is responsible for developing, leading, and executing retrofit programs across the installed customer base.
• Works cross-functionally with Engineering, Product Management, Supply Chain, Sales, Field Service, Warranty, and Customers to ensure successful launch completion of retro fitment.
• Coordinate with Regional Service Warranty leaders to ensure timely completion of retrofit activities.

Responsibilities Retro fitment Program Strategy Development

• Develop, implement, and manage retrofit programs for the installed base across all product lines.
• Define program scope, deployment strategy, timelines, milestones, and resource requirements.
• Prepare business cases and white papers for management approval, including retrofit budgets and implementation plans.
• Responsible to maintain complete database of the existing population of all our product lines.

Program Execution

• Lead end-to-end execution of retrofit programs from concept through deployment.
• Review FMI Document and work with Safety team for HIRA assessment prior to implementation.
• Collaborate with Field Service teams to develop deployment plans and ensure successful retrofit execution at customer sites.
• Develop deployment methodologies, technical documentation, training materials, and service procedures.
• Work with Engg. /PED/Sourcing team for special tool development/procurement related to retro fitment programs.

Retrofit Material Order Planning Execution

• Plan initial float stock requirements; load forecast order in the system for new retrofit fitment launch.
• Periodically review and update the forecast order in the system based on the actual orders.
• Receive/process retrofit fitment order requests from FSEs and ensure demand creation in ERP.
• Coordinate with SCM and Operations teams to ensure on-time material availability and order fulfilment.
• Responsible to have full control on customer return material (MCO orders).

Customer Engagement

• Act as the primary contact for strategic customers regarding retrofit initiatives.
• Publish weekly/monthly retrofit completion dashboards to internal management customers (RDSO private car builders).
• Ensure high levels of customer satisfaction throughout program execution.

Safety, Quality, and Compliance

• Ensure all work is performed in accordance with our organization's strict safety, quality, and compliance standards.
• Promote a strong safety culture and ensure all field deployment activities comply with applicable EHS requirements.

Key KPIs

• Retrofit HIRA Compliance: HIRA completed before deployment (Target 100%).
• Retrofit Completion Rate: Target > 95% as per Program Plan.
• Dashboard Reporting Compliance: Target 100% (Commitment 95%).

Education/Training

• Bachelors Degree in Engineering

Professional Experience

• Minimum 8 to 10 years of experience.

Languages

• English Hindi Tamil