Program Manager Specialist

Program Manager Specialist - JLL What this job involves: This Program Manager Specialist role sits at the center of Business Operations, supporting a major federal contractor across multiple service lines. The role owns the account's core governance, reporting, and administrative operations, and serves as a day-to-day partner to the Senior Director of Business Operations on the account's leadership, process improvement, and client-facing initiatives. It's a strong fit for someone who wants ownership from day one and is looking for a role where scope expands with experience; exposure to account leadership, responsibility for cross-functional processes and technology improvement, and a working view of how a large, complex account is run.

What your day-to-day will look like: Governance and Contract Administration

• Running recurring meetings and contract mechanics that keep the account's leadership and client aligned on how the business is being managed.
• Run QBR and town hall logistics: agenda, deck, scheduling, room booking, meeting invitations, distribution, and SharePoint archiving
• Run the Quarterly Steering Committee cadence
• Coordinate annual leadership offsite planning: dates, agenda, and presentation materials
• Maintain MSA and change order tracking, including Commercial Team call administration and meeting minutes
• Maintain contract compliance documentation, including support for the annual SSAE 22 / SOC 1 Type II audit and FCPA and OFAC compliance records
• Administer the CaT Survey and the Vested training program, including online Vested portal administration

Reporting and Performance Management

• Tracking how the account is performing against its commitments and making sure that performance is documented, reported, and visible to leadership on a predictable schedule.
• Run the quarterly scorecard cycle end to end: gather data, secure approvals, upload to SharePoint, and schedule the variance meeting
• Own the savings tracker and its quarterly report into the QBR
• Prepare quarterly and annual metric reports and distribute them to leadership

Leadership Support and Process Improvement

• Working alongside the Senior Director of Business Operations on the work that sits above day-to-day execution: keeping leadership priorities moving, improving how teams work together, and helping the account prepare for what's ahead.
• Serve as a day-to-day partner to the Senior Director: prepare briefing materials, track leadership action items to closure, and keep work moving when the Senior Director is unavailable
• Maintain a forward-looking view of account milestones; upcoming needs are raised and planned for early
• Contribute to process improvement across service lines, recurring coordination issues, and places where a documented process is needed
• Support technology rollout and adoption on the account: training coordination, adoption tracking, and change communications
• Research and organize how other JLL accounts run business operations, to inform improvements on this account
• Own Project Management Office standards, templates, and playbooks, including onboarding materials and the transition meeting process

Communications and Recognition

• Keeping the account informed and its people recognized, the internal communications and recognition work that supports morale and team awareness.
• Own account-wide communications: announcements, lunch and learns, and leadership messages, including Account Director holiday notes
• Monitor the account's shared inboxes, including recognition submissions, and maintain the compliments tracker
• Run the rewards and recognition program with the recognition committee: nominations, award ordering and delivery, certificates, and winner communications

General Administration

• The recurring administrative work that keeps the account's people data, tools, and records current.
• Maintain HR reports, the org chart, and distribution lists on a weekly cadence across all service lines
• Run new joiner onboarding and monthly training, keeping training materials current
• Own renewal documentation, attestation administration, and TAT approval
• Serve as Ethics Liaison, Well-Being Champion, and Safety Champion for the account
• Administer SharePoint site content, Smartsheet license and access management

Required Qualifications:

• Bachelor's degree in business, operations management, or a related field, or equivalent experience
• 3+ years of program management, project management, business operations, or consulting experience
• Experience supporting leadership meeting and reporting cycles, such as QBRs, steering committees, scorecards, or contract administration
• Experience coordinating work across multiple teams or stakeholders
• Sound judgment about when to act independently and when to escalate
• Comfortable owning defined responsibilities independently while contributing to broader, less defined work
• Proficiency in Microsoft 365, SharePoint, and Smartsheet

Preferred Qualifications

• PMP, CAPM, or Lean Six Sigma certification
• Experience contributing to a process improvement, change management, or technology adoption effort
• Experience in corporate real estate, facilities, or professional services accounts
• Exposure to federal contracting or compliance environments
• Power BI experience is a plus

Location : Based in Reston, VA or DVM area (hybrid)