Program Manager, Supplier Development, Global Procurement Sustainability

Description Are you passionate about using technology to create a positive impact for people and the planet? Are you excited by the challenge of turning fragmented, manual supplier processes into a single, scalable, intelligent experience? Supplier Engagement & Development (SED) — the consolidated supplier-facing function across Amazon's Global Procurement Sustainability organization — is looking for a Program Manager to lead the Digital First Strategy and own the One Supplier Journey program: the technology spine that lets SED engage, develop, and recognize suppliers at scale across Environment, Social Responsibility, Supplier Development & Impact (SDI), and Community Impact.

In this role you will own the strategy and end-to-end delivery of how thousands of suppliers experience Amazon's sustainability expectations — moving them from fragmented, uncoordinated touchpoints across a dozen systems to one coordinated, self-service journey. You will translate SED's strategic priorities (communication consolidation, the Supplier for Good badge program, segmentation, and an integrated supplier portal) into a coherent technology roadmap, and you will partner deeply with Global Procurement Technology (GPT), Global Supplier Management (GSM), the Ada/Quick Suite teams, and each GPS sub-pillar to deliver it.

This is a high-visibility role where a single, well-designed platform decision can change the experience of tens of thousands of suppliers across 20+ countries and directly advance Amazon's sustainability commitments.

Key job responsibilities

• Own the Digital First Strategy for SED: define and maintain the multi-year technology roadmap that consolidates fragmented supplier-facing systems into the One Supplier Journey, sequencing delivery across communications, development, and recognition.
• Serve as SED's named business owner / co-owner for the One Supplier Journey platform and represent SED's equities in cross-organizational technology intake, ensuring supplier engagement, development, and recognition requirements are embedded in relevant roadmap projects rather than added after the fact.
• Translate SED's strategic priorities into scoped, prioritized product requirements: the Supplier for Good (S4G) Badge dashboard, the Supplier for Good (S4G) Academy (segmentation-driven training delivery), the consolidated communication/action queue, the supplier-voice feedback loop, and the AI-powered "Supplier Advisor."
• Partner with GPT, the Ada and Quick Suite teams, and Amazon Learn to design and deliver integrations (e.g., Supplier Connect, Supplier 360, EcoVadis/Avetta, Contract Central), defining build/buy decisions, phasing, and dependencies.
• Design and govern the cross-pillar content and curriculum model: establish SED as the content-governance authority while sub-pillars contribute pillar-specific modules under a shared standard.
• Define, instrument, and report the metrics that matter: supplier participation and adoption, duplicative-outreach reduction, learning completion correlated to compliance outcomes, badge-tier progression, and the commercial pull-through of certified suppliers into sourcing.
• Build mechanisms — playbooks, SOPs, intake and prioritization frameworks, and self-service pathways— that let the journey scale across categories, regions, and business units without proportional headcount growth.
• Serve as a primary point of contact for supplier-engagement technology questions and development activity across the GPS ecosystem, and drive alignment across procurement, sustainability, learning, legal, and technology partners.

A day in the life

Your morning might start by reviewing adoption and participation metrics from the supplier portal and triaging where suppliers are getting stuck in the journey. Mid-morning, you are in a working session with the GPT and Ada teams, pressure-testing the design of the Supplier Advisor agent and the S4G Badge dashboard against real supplier scenarios. After lunch, you are aligning three GPS sub-pillars on a single, deduplicated communication queue so suppliers stop receiving conflicting requests. Later, you are writing the requirements that connect training completion to certification scoring, and preparing a business review that connects those technology investments to supplier outcomes and GPS goals. No two days look alike, but the through-line is constant: making Amazon's sustainability expectations clear, accessible, and worth achieving for every supplier — through technology that scales.

About The Team We sit at the intersection of procurement and sustainability, focused on one mission: partnering with suppliers to make life better every day. We consolidate supplier engagement and development across Community Impact, Social Responsibility, Environment, and Supplier Development & Impact into one coordinated function, so suppliers experience a single, coherent Amazon rather than four uncoordinated ones. We make it easier for suppliers of every size — small, medium, and large; local and global — to understand what Amazon expects, to build the capabilities to meet it, and to be recognized when they do. We are collaborative, data-driven, and builder-minded: we partner across procurement, sustainability, learning, and technology to turn independent activities into a scalable, accountable system. If you want work that combines strategic thinking, technology, and tangible impact on real businesses and communities, this is the team.

Basic Qualifications

• 2+ years of program or project management experience
• 1+ years of supply chain experience
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements

Preferred Qualifications

• Experience as procurement/purchasing analyst, or other operational role within a procurement organization
• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience practicing best-in-class procurement processes (category management, benchmarking, should-cost models, RFX, reverse auction, contracting, or equivalent)
• Experience building and cultivating relationships with internal and external stakeholders
• Experience in verbal and written communication for executive level leaders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Support Services Costa Rica SRL

Job ID: A10552250