Program Manager - Supportive Housing Services

Nelson CARES Society is looking for a Program Manager – Supportive Housing Services to lead and strengthen our supportive housing programs in Nelson.

This is an opportunity for a thoughtful, capable leader to make a meaningful difference while working alongside a dedicated team committed to housing stability, harm reduction, trauma-informed practice, Housing First, and person-centered service delivery.

What you’ll do

Reporting to the Housing Director, you’ll provide leadership and operational oversight across multiple supportive housing sites. You’ll work closely with supervisors, frontline staff, tenants, community partners, and service providers to ensure our programs are safe, responsive, effective, and grounded in dignity.

Your responsibilities will include:

· Leading and supporting supervisors and frontline teams across multiple housing programs and sites

· Coaching, developing, and strengthening staff and leadership capacity

· Supporting teams through complex tenant situations involving mental health, substance use, housing instability, and other barriers

· Championing trauma-informed, harm-reduction, Housing First, and person-centered approaches

· Participating in tenant selection and Coordinated Access processes

· Supporting compliance with funding agreements, organizational policies, and applicable legislation

· Monitoring budgets, reporting requirements, and operational priorities

· Building strong working relationships with community partners and service providers

· Participating in an after-hours management on-call rotation

We’re looking for someone who brings

· A degree or diploma in Human Services, Social Work, Community Development, or a related field — or an equivalent combination of education and experience

· 3–5 years of progressive leadership or management experience, ideally in supportive housing, homelessness services, or community social services

· Experience supervising staff, preferably in a unionized environment

· Strong knowledge of trauma-informed practice, harm reduction, Housing First, and person-centered approaches

· Excellent leadership, communication, problem-solving, and organizational skills

· Working knowledge of relevant housing, human rights, privacy, and occupational health and safety requirements

· A valid BC Driver’s Licence and reliable vehicle

· A satisfactory Criminal Record Check

Why Nelson CARES?

Nelson CARES Society is a community-based organization grounded in social justice, equity, dignity, diversity, and inclusion.

Our work is about more than providing housing. We create safe, supportive and welcoming communities through housing, health, and social service programs.

If you’re the kind of leader who can navigate complexity, support teams through challenging situations, build strong partnerships, and keep people at the centre of the work, we’d like to hear from you.

Compensation & details

$42.55/hour (JES Wage Grid #16) Higher rates may be offered commensurate with experience and qualifications. Benefits after 3 months of continuous employment Permanent Full-Time — 35 hours/week Nelson, BC Start date: As soon as possible Application deadline: 4:00 pm, October 21, 2026

Interested?

Please email a cover letter, resume, and email addresses for three professional references to:

[email protected]

Please include “Program Manager – Supportive Housing Services” and Competition #292026Housing_Management in the subject line.

For a copy of the full job description, please email [email protected].

Nelson CARES Society is an equal opportunity employer.

Pay: From $42.55 per hour

Expected hours: 35.0 per week

Benefits:

• Casual dress
• Company pension
• Dental care
• Extended health care
• Paid time off
• Vision care

Work Location: In person