Program Manager (Tooling and Integrations)

• The Driver Understanding Software Quality & Experiences Operations team (DUSQE Ops) is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver
• Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo’s autonomous vehicle service
• Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms
• DUSQE Ops is critical to this expansion, enabling us to scale safely and efficiently
• The Integrations & Tooling team within DUSQE Central Ops owns integrations and launch management for new products, tooling and technologies and drives excellence in tooling and access management solutions for vendor-enabled operations at scale
• As a Tooling and Integrations Program Manager and Team Lead, you will be responsible for a portfolio of large strategic technical programs that span across multiple engineering and operational functions and drive transformative initiatives to accelerate launch velocity for new products and automation
• Drive outcomes for large strategic technical programs in Product/Tech Integrations & Tooling Domains that span multiple organizations. Set up short/long term goals and priorities and drive delivery on projects and OKRs
• Drive excellence and transformative improvements in integrations, tooling health and access management processes and solutions through simplification, standardization, and automation. Build internal tools and dashboards to monitor programs health and efficiency
• Manage cross-project technical and operational dependencies and organizational launch review processes for major product, pipeline, and policy updates
• Drive technical decision-making by interpreting data and trade-offs to provide solutions that balance long-term vision with operational needs
• Act as the principal “go-to” authority and key link between engineering development and operational integration, proactively identifying solutions for complex operational challenges and risks
• Mentor a high-performing team of Technical Specialists and Program Managers, fostering a culture of “quality-first” in a high-velocity environment

Benefits

• Medical, dental, and vision insurance for employees and dependents
• Employee assistance programs focused on mental health
• Personalized workplace adjustments for diverse needs and abilities, including physical, mental, and neurodivergent considerations
• Access to mental health apps
• Onsite wellness centers
• Medical advocacy program for transgender employees
• Second medical opinion for you and your loved ones
• Support programs including menopause benefit
• Counseling services
• Competitive compensation
• Regular bonus and equity performance grant opportunities
• Generous 401(k) and regional retirement plans
• Annual cross-company compensation review and pay equity analysis
• 1-on-1 financial coaching
• Fertility and growing family assistance
• Parental leave and baby bonding leave
• Backup childcare
• Survivor income benefit
• Elder care and support
• Caregiver leave
• Paid time off, including vacation, bereavement, sick leave, parental leave, disability, and holidays
• Jury duty leave
• Military leave
• Hybrid work model with remote work opportunities also available
• Educational reimbursement
• Peer learning and coaching platform
• Donation matching programs
• Volunteer hours
• Employee resource groups
• Internal community groups and local culture clubs
• Inspiring spaces to work, recharge, and collaborate with fellow Waymonauts
• On-site meals and snacks
• Fitness centers, massage programs, and ergonomic support
• On-demand fitness, wellbeing, and cooking classes
• Commuter benefits- Ability to thrive in a high ambiguity, dynamic environment
• Bachelor’s degree in technical, or business discipline, or equivalent practical experience
• Ability to translate operational constraints into technical requirements, quickly master new tools and technologies, and implement new concepts to resolve technical and operational roadblocks
• 5+ years of people management experience
• Proficiency in SQL and dashboarding (e.g., PLX/Looker), with the ability to navigate complex database schemas to inform decisions and drive automated reporting
• 10+ years of experience and proven ability to manage complex technical programs / tech-enabled operations, and work across cross-functional partners to drive outcomes
• Experience working with fast-paced emerging technologies. Experience in AV / AI / Data Operations is a plus
• Strong consulting and analytical skills; with ability to look at complex problems from multiple angles, be a thought leader and a systems thinker
• Experience establishing standardized governance, processes, and tools for PMO / Center of Excellence (CoE)
• Increased competency in supporting all phases of the machine learning development lifecycle
• Experience with Lean / Six Sigma process improvement methodologies
• Experience working in a multi-geography environment and leading distributed teams