Program Manager/Total Supplier Management

The Program Manager(TSM) serves as the central coordination point for supplier performance, quality, operational, and supply chain initiatives. This role ensures effective communication, visibility, and execution across multiple stakeholders by managing action plans, tracking commitments, identifying risks, and driving timely resolution of issues.

The position also supports repair and supply chain operations by coordinating material flow, monitoring schedules and dependencies, and helping maintain uninterrupted supply continuity. Success in this role requires strong organizational skills, proactive follow-up, and the ability to influence outcomes across cross-functional teams.

Essential Duties and Responsibilities:

• Coordinate and manage activities within the Total Supplier Management program.
• Maintain visibility of supplier quality issues, qualification activities, continuous improvement initiatives, and operational projects.
• Track and manage actions, decisions, milestones, risks, dependencies, and deliverables.
• Proactively engage with internal teams, suppliers, and external partners to obtain information, approvals, and project updates.
• Monitor project progress against agreed timelines and identify risks, delays, and roadblocks.
• Escalate critical or at-risk issues and support the development of recovery plans.
• Prepare and deliver regular program status reports, highlighting progress, risks, actions, and support requirements.
• Coordinate qualification programs, ensuring milestones, requirements, and risks are effectively managed.
• Support quality management processes, corrective actions, and continuous improvement initiatives.
• Facilitate cross-functional meetings and ensure actions are documented and completed.
• Coordinate repair and supply chain activities, monitoring material flow, supplier performance, and schedule commitments.
• Maintain accurate records, program documentation, and reporting in accordance with company standards.

Other Duties

• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Requirements:

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, Quality, Program Management, or a related discipline, or equivalent experience.
• Experience in program coordination, supplier management, supply chain, manufacturing, operations, engineering, or a related environment.
• Proven ability to manage multiple projects, priorities, and stakeholders simultaneously.
• Strong project coordination, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to influence and drive actions across teams without direct authority.
• Knowledge of supplier quality management, qualifications, corrective actions, or continuous improvement methodologies is desirable.
• Proficiency in Microsoft Office applications and collaboration tools.

Success Measures

• Effective management of supplier-related projects, actions, and deliverables.
• Timely resolution of issues and execution of agreed actions.
• High-quality reporting and stakeholder communication.
• Reduction in overdue actions and improved execution discipline.
• Early identification and mitigation of risks.
• Strong collaboration across suppliers, business partners, and internal teams.
• Consistent support of supply continuity and operational performance.