Program of Initial Resettlement Case Worker

About the Organization

Interfaith Ministries for Greater Houston, now IM Houston, is Greater Houston’s longest-serving interfaith-based social services organization. Originally founded in 1964 as Protestant Charities, we’ve evolved to reflect Houston’s rich diversity of faiths and cultures. Our mission is to bring people of diverse faith traditions together for dialogue, collaboration, and service, as a demonstration of our shared beliefs

While our name and logo have been refreshed, our commitment to empowering individuals and uniting communities has never been stronger. Our core services include:

• Meals on Wheels/Animeals

• Refugee Services

• Interfaith Relations and Community Partnerships

• Volunteer Houston

Position Summary

The Program of Initial Resettlement (PIR) Case Worker provides pre- and post-arrival case management services to refugees and other eligible clients. This role coordinates essential services, develops individualized plans with clients, and supports their progress toward self-sufficiency in accordance with program requirements.

Main Responsibilities

• Coordinate timely pre- and post-arrival services, including airport pickup, initial and permanent housing, food, medical care, transportation access, and orientation to the new environment.

• Conduct client intake assessments and develop individualized self-sufficiency plans and goals in partnership with clients.

• Provide services aligned with client goals, including direct financial assistance, public benefits applications, referrals to medical and mental health services, and housing; ensure active clients receive meaningful interactions during service delivery in accordance with program requirements.

• Assess and monitor client progress toward established goals, address challenges, and ensure available resources are utilized.

• Maintain documentation of all client interactions in compliance with program requirements and support tracking and reporting activities.

• Collaborate with coworkers and partner organizations and build and maintain relationships with area service providers for clients’ benefit.

• Travel throughout the service area as needed, using a personal insured vehicle or available public transportation to transport clients and materials.

• Perform other duties as assigned.

Qualifications, Skills & Experience

• A bachelor’s degree in social work or a related field of study.

• A minimum of two years of experience in a human or customer services field.

• Experience working with refugee and/or immigrant populations.

• Proficiency in Afrikaans language.

• Fluency in spoken and written English.

• Relevant professional experience in the human services field is required.

• Ability to learn and navigate database systems such as the Refugee Management System, ClientTrack, and IRIS.

• Ability to build internal and external relationships and demonstrate diplomacy and networking skills.

• Ability to work and communicate effectively in a multicultural environment.

• Ability to problem-solve, multitask, prioritize duties, and manage time effectively.

• Attention to detail and accuracy in work product.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and ability to use the internet and other digital tools for data entry, research, and problem-solving.

• Valid driver’s license and access to a personal, insured vehicle.

IMGH is an Equal Opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.