Program Operations and Database Coordinator

Position Summary

Southside Center of Hope (SSCOH) is seeking a highly organized, detail-oriented, and mission-driven Program Operations and Database Coordinator to support the agency's programs, fundraising operations, database administration, and daily organizational activities.

Reporting to the Development Director, this position works collaboratively with program staff and agency leadership to ensure accurate recordkeeping, effective program coordination, donor stewardship, and efficient administrative operations.

Key Responsibilities

Database Management and Development Support

• Manage and maintain the agency's Neon CRM database, ensuring accurate donor records and reporting.
• Process donations, prepare acknowledgment letters, and maintain donor communications.
• Generate fundraising reports and support donor stewardship activities.
• Assist with Giving Tuesday, year-end fundraising, and other development campaigns.
• Track grant submissions, deadlines, and related correspondence.

Program and Administrative Operations

• Support the coordination of resident programs, activities, and community events.
• Assist with purchasing supplies, furniture, and welcome packages for residents.
• Coordinate in-kind donations, volunteer activities, and event logistics.
• Maintain organized program and administrative records in SharePoint.
• Collaborate with program staff to support timely completion of assigned activities.
• Retrieve agency mail from the designated PO Box and coordinate distribution of correspondence.
• Assist with general administrative functions and special projects.

Communications and Community Engagement

• Assist with preparing newsletters, marketing materials, and approved social media posts.
• Maintain calendars of agency events, awareness campaigns, and fundraising activities.
• Support the agency's Young Professional Board and community engagement initiatives.
• Attend designated agency events and assist with coordination and documentation.

Notary Services

• Serve as an Illinois Notary Public for agency-related documents.
• Candidates who are not currently commissioned must be willing and eligible to become a Notary Public. Southside Center of Hope will provide resources and cover approved costs associated with obtaining the commission.

Qualifications

• Associate's or bachelor's degree in nonprofit management, business administration, social services, or a related field preferred; equivalent experience considered.
• Minimum two years of relevant administrative, nonprofit, database management, or program coordination experience preferred.
• Experience with CRM systems; Neon CRM experience strongly preferred.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Experience with SharePoint preferred.
• Strong organizational, communication, and time-management skills.
• Ability to manage multiple priorities independently and meet deadlines.
• Commitment to confidentiality, professionalism, and the mission of Southside Center of Hope.
• Ability to travel locally for assigned agency responsibilities and attend occasional evening or weekend events.
• Must possess a valid driver's license and have reliable access to a personal vehicle for work-related travel.
• Must be able to travel regularly to the agency's designated PO Box to retrieve mail and deliver it to the appropriate agency location.
• Must be available for occasional local travel to support agency events, donation pickups, and other assigned responsibilities.
• Must maintain automobile insurance as required by Illinois law.

About Southside Center of Hope

Southside Center of Hope is a Chicago-based nonprofit organization dedicated to supporting women and families through housing, supportive services, and programs that promote stability, independence, and long-term well-being.

Southside Center of Hope is an Equal Opportunity Employer.

Pay: $25.00 - $28.00 per hour

Expected hours: 20.0 – 25.0 per week

Application Question(s):

• Have you worked with Neon CRM or another donor management system? If yes, please identify the system and describe your experience.

Education:

• Associate (Required)

License/Certification:

• Driver's License (Required)

Location:

• Chicago, IL 60624 (Preferred)

Work Location: In person