Program Operations Coordinator

Program Operations Coordinator

The Canaan Center is seeking a dependable, organized, and detail-oriented Program Operations Coordinator to support the daily operations of our Companion Program and help ensure that services are organized, properly documented, and delivered consistently.

This position is ideal for someone who enjoys working with people, coordinating schedules, following up with staff, organizing information, and making sure important tasks are completed on time. The Program Operations Coordinator will work closely with program staff, clients, families/guardians, support coordinators, and management to help maintain smooth day-to-day operations.

The ideal candidate is professional, proactive, comfortable making phone calls and sending follow-ups, and able to manage multiple responsibilities while maintaining confidentiality and attention to detail.

Responsibilities

• Coordinate and support the daily operations of The Canaan Center’s program.
• Assist with staff scheduling, attendance, coverage, and daily assignments.
• Follow up with staff regarding schedules, documentation, deadlines, and outstanding tasks.
• Help ensure required client and program documentation is completed accurately and on time.
• Review daily documentation for completeness, accuracy, and alignment with client goals and program activities.
• Assist with organizing Implementation Plans, quarterly summaries, annual reports, attendance records, and other program documentation.
• Help monitor program deadlines and ensure required documents are submitted and maintained appropriately.
• Communicate with staff, families/guardians, support coordinators, and other program partners as needed.
• Make phone calls, send emails, and conduct follow-ups regarding scheduling, documentation, appointments, and program needs.
• Assist with new client enrollment and maintain organized enrollment information and records.
• Help coordinate staff meetings, training, announcements, and program activities.
• Assist management with identifying operational issues and following up on solutions.
• Help maintain an organized, safe, and professional program environment.
• Support staff with understanding daily procedures, documentation expectations, and program requirements.
• Assist with preparing reports, spreadsheets, schedules, forms, and other administrative materials.
• Maintain confidentiality when handling client, staff, and organizational information.
• Support compliance with applicable program requirements, policies, and procedures.
• Perform other administrative and program-support duties as assigned.

Required Qualifications

• One or more years of administrative, customer service, scheduling, or program coordination experience.
• Strong written and verbal communication skills.
• Confidence making phone calls, sending follow-ups, and holding others accountable to deadlines.
• Strong organization, attention to detail, and time-management skills.
• Ability to manage multiple tasks and priorities in a busy program environment.
• Working knowledge of Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Calendar.
• Ability to communicate professionally with staff, families, clients, and outside professionals.
• Reliable transportation and dependable attendance.
• Ability to handle sensitive and confidential information with care and professionalism.
• Ability to work independently while also functioning effectively as part of a team.
• Professional, respectful, and solution-focused approach to workplace challenges.

Preferred Experience

• Experience in adult day programs, companion programs, childcare, healthcare, education, social services, or nonprofit programs.
• Experience working with individuals with developmental disabilities or other support needs.
• Experience coordinating staff schedules, program activities, or enrollment pipelines.
• Experience with client records, service documentation, or compliance-related paperwork.
• Familiarity with APD, Medicaid, or other community-based service programs is a plus.
• Experience working with Google Sheets or other systems used for tracking schedules, attendance, documentation, or program information.
• Interest in growing into an operations, program management, or leadership role.

Skills & Abilities

• Organization: Able to keep schedules, records, deadlines, and tasks organized.
• Communication: Comfortable communicating clearly with staff, families, clients, and professionals.
• Follow-Through: Able to identify what needs to be done and consistently follow up until it is completed.
• Problem Solving: Able to identify operational concerns and work with management to find practical solutions.
• Attention to Detail: Able to review documentation and identify missing or incomplete information.
• Time Management: Able to prioritize multiple responsibilities and meet deadlines.
• Professionalism: Maintains a positive, respectful, and confidential approach when working with clients and staff.
• Technology: Comfortable using Gmail, Google Docs, Google Sheets, Google Calendar, and other basic office technology.

What We’re Looking For

We are looking for someone who is reliable, proactive, organized, and willing to take ownership of their responsibilities. This person should not be afraid to make a phone call, send a reminder, ask questions, or follow up when something needs to be completed.

The right candidate will enjoy helping a team stay organized and will take pride in making sure our clients receive consistent, well-organized services.

This is an opportunity to grow with The Canaan Center and develop valuable experience in program operations, administration, compliance, and leadership within a community-based service organization.

Join The Canaan Center and help us keep our programs organized, our team supported, and our clients receiving quality services.

Pay: $18.00 - $19.00 per hour

Ability to Commute:

• North Lauderdale, FL 33068 (Preferred)

Work Location: In person