Program Operations Manager

The Program Operations Manager is responsible for the end-to-end delivery and success of NovaAcademy programs across partner schools and learning centres. Within the role, you will ensure that our after-school programs and holiday camps run smoothly, schools are satisfied, teachers are supported and performing well, students have a positive learning experience, and operational systems become increasingly efficient and scalable as NovaAcademy grows.

Key Responsibilities

• Manage the end-to-end operations and successful delivery of NovaAcademy programs across all partner schools and learning centres in Asia
• Coordinate program requirements, including student list management, class scheduling, logistics, preparing project/lesson materials
• Build and maintain strong working relationships with ECA coordinators, the Curriculum team, and freelance teacher community to ensure programs are well-planned and delivered smoothly
• Manage NovaAcademy's freelance teacher community, including recruitment, onboarding, training, scheduling, regular check-ins, and performance improvement plans
• Oversee child safeguarding and student behaviour matters during NovaAcademy programs, respond appropriately to incidents, and maintain appropriate documentation and follow-up
• Act as a key point of contact and resolve operational issues quickly to minimise disruption
• Establish, document, and improve operational processes and SOPs to ensure consistent and efficient program delivery across institutions
• Work closely with the Curriculum team to develop and implement initiatives to improve school satisfaction, student engagement, and school and student retention
• Teach at least one NovaAcademy class per week to maintain first-hand understanding of program delivery, teacher needs, and student experiences
• Step in as a substitute teacher when needed, including in cases of teacher illness, travel, or unexpected absence

Ideal Candidate

• At least 1 year of experience in the education field
• Strong organisational and project management skills, with the ability to manage multiple programs, schools, teachers, and deadlines simultaneously
• Excellent communication and stakeholder management skills
• Strong problem-solving skills and a proactive, hands-on approach
• Strong attention to detail and ability to maintain accurate operational records
• Willingness to teach and participate directly in program delivery
• Passion for education and creating meaningful learning experiences for students