Program Operations Manager

Program Manager

QUALIFICATIONS AND SKILLS: Qualified candidates will already live in our service area

• Passion and excitement for the organization’s mission, vision, and values.
• At least three years of experience managing direct reports.
• Experience with scheduling and training staff members.
• Capacity to manage multiple priorities and adjust to changing circumstances.
• Highly adaptable and comfortable with changing priorities.
• Critical thinking, problem-solving, and decision-making experience.
• Professional experience with software and programs such as Google Suite, Excel, and Word
• Strong in-person communication skills and professional written communication skills

ORGANIZATION OVERVIEW:

Food For Thought is a 501(c)(3) nonprofit organization based in Florida, serving Walton and Okaloosa Counties. Our mission is to combat child hunger through five year-round programs designed to mitigate the negative effects of food insecurity on children in grades K-12. Since 2010, Food For Thought has been dedicated to fighting child hunger and currently serves 36 schools in Walton and Okaloosa Counties. Our programs reach over 3,600 students each week through our year-round programs.

POSITION OVERVIEW:

The Program Manager reports to the Director and is expected to regularly share important information about the program. They are responsible for providing leadership in various activities, including working with packing groups, training volunteers, and training staff, all while upholding the program's standards and expectations.

The Manager will coach staff to achieve expected outcomes and ensure that the team follows standard operating procedures. They will provide leadership for new, large, and "VIP" volunteer groups. Additionally, the Manager will spend time in the field to train both staff and volunteers, offering support to our school partners as needed. The Manager will also lead the program team in weekly planning, volunteer scheduling, and food and inventory management.

The position requires a commitment to modeling the program's expectations, providing real-time coaching to the program team, and maintaining high levels of communication with the Director and CEO. The Program Manager will oversee up to four direct reports within the program team. As a member of the organization's leadership team, the Program Manager is also responsible for ensuring the protection of facilities, equipment, and vehicles, as well as monitoring staff performance and safety.

The Program Manager is required to work at critical times for the program and development events.

This will include but is not limited to:

• Fundraising Events
• Volunteer Outreach Events
• Volunteer Events
• Seasonal Service Days ( Holidays )
• Training sessions for staff and/or volunteers
• Critical seasons such as Back to School require special attention

Team Leadership

• Ensure ongoing programmatic excellence, with rigorous program evaluation and consistent quality of program execution within the organizational expectations
• Uphold standard operating procedures across all locations and all services
• Provide regular coaching, development, and performance feedback
• Execute the general orientation for new program team members
• Support the 4-week training program for new program employees across the organization
• Provide clear staff direction during program activities and execution
• Provide coaching, support, and ongoing development for the program team
• Identify hiring needs for skills and open positions
• Coach performance and provide clear opportunities for growth when appropriate
• Provide consistent feedback to direct supervision regarding team performance
• Train and uphold the values, history, mission, and vision of the organization among the program staff.

Program Operations

• Uphold standard operating procedures across all locations and all services
• Support the needs of the staff and programs where and when it is needed
• Provide volunteer engagement and uphold the standards for volunteer training and processes
• Support the training, scheduling, and retention of our volunteer base
• Ensure the volunteer schedule is executed on time and under the expectations of the organization.
• Work with the team to maintain accurate inventory information
• Advanced program planning to ensure resources are available as needed across all programs
• Provides timely communication of program wins, needs, concerns, and achievements to the supervisor
• Provides proactive planning & communication both up and down the organizational chart.
• Maintains relationships with community partners such as volunteers, schools, and donors.
• Strives to engage and maintain an engaged volunteer base ready and able to meet the needs of the programs
• Collaborates with the team to safeguard the organization's assets, including facilities, equipment, and vehicles..

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you currently live in our service area of Walton or Okaloosa Counties in Florida?

Experience:

• Leadership: 3 years (Preferred)
• Staff training: 3 years (Preferred)

Work Location: In person