Program Operations Officer

About FTW Foundation

FTW (For The Women) Foundation is an NGO committed to changing women’s lives through intensive tech-skills training that enables upward career mobility. Since launching in 2018, FTW has upskilled over 600 women, many of whom are now thriving in new tech careers. We are a lean, agile team looking for a self-starter with a passion for women’s empowerment and an appetite for "structured chaos"—the ability to juggle multiple workstreams in a fast-paced environment.

Role Overview

Reports to : Executive Director

Location : Makati City (hybrid, 2 days a week WFH)

Work schedule and setup : Monday to Friday 9:00 AM to 5:00 PM / Tuesday to Saturday 9:00AM to 5:00PM during ongoing programs

Job Summary

The Program Operations Officer is the operational backbone of FTW's training programs. You will own the end-to-end execution of our flagship cohort program and lead operations across our expanding program portfolio. This is a high-ownership role built for someone who runs toward complexity, and builds systems designed to scale, and brings out the best in the people around them.

Principal Duties and Responsibilities

• Own the end-to-end operations of FTW's flagship cohort program — from admissions and scholar selection through daily program execution, completion, and employment placement
• Manage all logistics, schedules, and coordination with program partners, instructors, and scholars (supported by FTW admin); support the design and delivery of custom programs or events as partnership needs evolve
• Build and maintain tracking systems for scholar learning progress, attendance, and performance; monitor instructor delivery and escalate issues before they compound
• Extend operational oversight to additional programs as the portfolio grows, standardizing processes and documenting institutional knowledge across every cohort
• Track and synthesize post-program outcomes — employment, income progression, alumni data — into reports that serve grant applications, partner reporting, and organizational learning
• Build and operationalize FTW's volunteer and mentor management system, from recruitment and onboarding through ongoing coordination and retention
• Create and maintain process documentation, playbooks, and templates that allow FTW's programs to scale

Qualifications

• Education: Bachelor's degree in any field. What you've done matters more than what or where you studied.

• Experience:

  • 3–5 years in program operations, project management, training delivery, or a closely related function
  • Demonstrated experience running programs, events, or training initiatives end-to-end — from planning through execution and closeout
  • Experience managing teams, instructors, vendors, or volunteers in a structured but fast-moving environment
  • Background in online learning platforms, EdTech, change management, or workforce development is a strong advantage
  • NGO experience is not required; mission alignment is

• Skills:

  • Operationally excellent: you build systems, not workarounds, and you document what you build
  • Strong project manager: you track the details, meet deadlines, and proactively surface blockers before they become problems
  • People-oriented executor: you can direct instructors, coordinate volunteers, and hold stakeholders accountable without being heavy-handed
  • Comfortable with ambiguity: small-org experience or temperament is a genuine asset here; this role will require you to build infrastructure that doesn't yet exist
  • Proficiency in Google Workspace; experience with project management tools (Asana or equivalent) is a plus