Program Processing Representative

Position Title: Processing Program Representative

Supervisor: Continued Occupancy Manager or Pod Lead

Department: Leased Housing Department

MISSION

Health and well-being start with having a safe and affordable home in a stable and opportunity-rich community. We promote these conditions by developing housing, by providing housing resources and education in collaboration with our partners in the public and private sectors.

SUMMARY

NeighborWorks Housing Solutions, NHS, is a leading non-profit organization dedicated to connecting individuals and families to safe, decent, affordable housing. A Processing Program Representative supports the Leased Housing Department’s Housing Choice Voucher Manager or Pod Lead with all aspects of voucher administration from waiting list selection to end of participation in accordance with The Executive Office of Housing and Livable Communities, EOHLC, contract and guidance. NHS values teamwork, ingenuity, collaboration, mutual respect, and personal and professional development, and we are committed to creating a culture where employees feel valued. Please apply if this sounds like the job and work environment for you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a Housing Choice Voucher client caseload and the corresponding documentation in compliance with EOHLC’s program regulations.
• Demonstrate ability to effectively and efficiently utilize Yardi portals and other electronic systems to obtain, organize, review, and process required documentation.
• Determine participant initial and continued eligibility and accurate rent shares through review and analysis of documentation acquired by peers.
• Educate program participants and owners as to their respective responsibilities and obligations based on program requirements and fair housing laws. Assist in dispute resolution aimed at stabilizing tenancies.
• Perform relocations, recertifications, and rent share calculations in a timely and accurate manner in accordance with internal policies, EOHLC’s administration plan, and HUD regulations.
• Assist in training new employees and supports other team members in the interpretation of applicable provisions and regulations.
• Assist in compiling rental market comparisons, negotiate rent increase requests with landlords, and determine rent reasonableness and affordability.
• Maintain hard copy or electronic participant files and program records in accordance with NHS’s policies and procedures and as prescribed by EOHLC’s administration plan and HUD regulations.
• Work cooperatively with all divisions within the team including FSS, SNO Mass, Paperwork Acquisition and Quality Control to ensure high-quality service coordination.
• Monitor compliance by all parties and follow up on allegations of fraud, programs abuse, unreported income, collection of overpayments, and other program violations.
• Process participant terminations for failure to comply with program regulations, prepare paperwork and participate in informal hearing process.
• Support the NeighborWorks Housing Solutions (NHS) mission and objectives through the delivery of professional and knowledgeable services to the community.
• Complete other tasks and duties as requested or assigned by a Supervisor or Director.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that re required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS AND CERTIFICATIONS

• Ability to work independently and effectively in a fast-paced digital, paper-free environment, utilizing electronic systems and workflows to manage, review, and maintain documentation.
• Exercise good judgment and strong time-management skills.
• Identify problems and recommend solutions.
• Strong organizational, analytical, and problem-solving skills.
• Desire to understand and implement HUD and EOHLC regulations related to low-income housing.
• Possess excellent communication and interpersonal skills.
• Promote an equitable, diverse, and inclusive environment.
• Establish and maintain effective working relationships with participants, landlords, and colleagues from diverse backgrounds.
• Ability to complete complex and detailed tasks in a timely manner.

· High school diploma or equivalent required.

· Associate degree in a related field preferred.

· An equivalent combination of education and relevant experience may be considered.

· Basic computer proficiency required, including experience with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).

· Ability to learn and use job-specific software applications.

PHYSICAL DEMANDS/WORKING CONDITIONS

Work is primarily performed in an office environment and requires the ability to sit for extended periods, with occasional standing, walking, bending, stooping, and stretching. Requires sufficient visual acuity, hand-eye coordination, and manual dexterity to operate standard office equipment, including a computer keyboard, telephone, calculator, photocopier, and other related equipment.

The statements above describe the general nature and scope of work. This is not a complete listing of all responsibilities, duties and/or skills required. Other responsibilities may be assigned as needed.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

NeighborWorks Housing Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. At NeighborWorks Housing Solutions we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-VERIFY

This organization participates in the E Verify program.

Job Type: Full-time

Pay: $26.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Kingston, MA 02364 (Required)

Work Location: In person