Program Services Manager

The job: Manager of Trip Leaders Team BASED IN ROME

The company: Overseas Adventure Travel/Grand Circle Corporation

What We’re Looking For:

• A strong, engaging leader who is adaptable, creative, organized, and self-driven
• Experience in training, coaching, and/or people management (travel industry experience is a plus)
• Excellent written and verbal English communication skills
• Proven ability to build trust-based relationships and motivate teams
• Solid administrative skills, including proficiency with databases and Microsoft Office
• Sound judgment with the ability to make tough decisions when needed
• Willingness to travel on short notice and work extended hours when required
• Dependability, integrity, strong work ethic, and effective time management

What We Offer:

• €38,000 annually
• Incentive Bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
• Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price
• Referral Bonus
• Full training program onsite
• Unique Corporate Culture
• Working as part of an international team (exposure to colleagues in worldwide offices).
• All benefits are applicable at company discretion

Key Responsibilities:

• Recruit and train Tour Guides aligned with our Company Values
• Build and maintain hiring and training plans to support all products needs
• Lead Tour Guide meetings and training sessions both in-office and on the road
• Create individualized training plans for new Tour Guides
• Support, inspire, and coach the existing Tour Guide team to achieve excellence
• Conduct live coaching via phone, Microsoft Teams, and in person
• Ride along on tours to assess and support on-the-ground performance
• Assign Tour Guides based on performance and operational requirements
• Address underperformance when necessary
• Engage with travelers during tours
• Provide 24/7 emergency support to Tour Guides
• Manage administrative tasks while traveling and in the office
• Review passenger feedback to inform coaching plans
• Deliver weekly reports to Regional Leadership

Key Requirements:

• Experience in corporate culture–driven hiring and training
• Demonstrated ability to lead, motivate, and develop people to achieve high-quality results
• Strong prioritization and decision-making skills
• Ability to conduct effective 1:1 communication using feedback models
• Comfortable working in a fast-paced environment
• Confident public speaking and presentation skills
• Proficiency in Microsoft Word and Excel
• Ability to travel as required
• Travel industry experience preferred

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: [email protected].

Please note that your application and CV should be in English.