Program Servicing Trainee (Multinational)

HDI Global SE is Germany’s leading industrial insurer and has been servicing companies in Asia since 1995. As an industrial lines insurer, HDI Global SE meets the needs of SMEs, industrial companies and corporate customers with insurance solutions that are specifically tailored to their requirements for Property, Construction, Casualty, Accident & Health, Marine, Cyber and Motor Fleet risk. The company also has operations in more than 175 countries through foreign branch offices, subsidiary companies, and network partners.

Job Purpose:

The position is responsible for managing the HDI Multinational program solutions as a servicing hub of HDI Multinational within the Asia Pacific Region either produced by Hong Kong office or other business units of HDI Group or strategic network partners to support growth plans and successful retention of existing business. Main focus areas of HDI Multinational include:

• Promoting and structuring new Multinational program solutions to expand Hong Kong / Asia’s existing portfolio
• Ensure HDI Multinational Value Proposition, Multinational Model Framework and compliance with Multinational Technical Measure
• End-to-end service execution for managed Multinational Programs to ensure client satisfaction/retention
• Acting as Multinational account/coordination executive for clients/brokers and worldwide network /partners

RESPONSIBILITIES

Multinational Producing and Servicing

• Support in structuring new Multinational programs and operational solutions for network capabilities, compliance and reinsurance
• Ensuring end-to-end Multinational servicing process execution and coordination among functions to meet SLA performance levels
• Ensuring/monitoring Multinational’s reinsurance and retrocession process and act as focal point for fronting services
• Overseeing fronting service/process delivery per SLA/standards
• Ensuring data compliance/quality/completeness in systems
• Supporting network and ensuring good local standards control

Business Development Support and Broker Support

• Supporting the LOB underwriters, promoting Multinational to brokers
• Providing broker support including certificate issuance, invoicing duties, policy status information, premium collection

Service performance and client/broker satisfaction

• Reviewing service plan requests and client-focused delivery
• Driving actions to improve service levels, KPI’s, customer focus and client/broker satisfaction
• Driving/managing escalation process and exceptions

Relationship management / support

• Providing client-specific solution management in resolving complaints or handling other service-related challenges
• Liaising with brokers, clients, cedants and reinsurers

Operational excellence

• Driving service excellence and continuous enhancement agenda
• Supporting Finance Department to ensuring Account Receivables Ageing is on a stable trend

Compliance

• Guiding clients, broker and underwriters on international compliance matters in order to ensure international program compliance:
• Ensuring adherence to regulatory and compliance requirements
• Ensuring adherence to Group regulations, guidelines and rules
• Reporting any compliance or risk management concerns

QUALIFICATIONS

Education

• Tertiary level qualification
• Relevant ANZIIF qualification would be an advantage

Experience

• 0-2 years of work experience

• Regional or cross-geographical experience within the insurance industry in relevant roles (insurance services) will be an advantage.

• Client experience in commercial insurance/reinsurance

Personal Competencies

• Ability to fit in with the team, organisational structures and reporting lines.
• Solution oriented mindset with the ability to balance technical requirements with commercial realities of the business.
• High attention to details
• Analytical mind-set and excellent problem-solving skills
• Self-starting, energetic and a can-do attitude
• Strong communication skills at all levels within the organisation and with external business partners.
• Effective communication skills, both written and verbal
• Strong organisational skills and capability to work under pressure and meet deadlines.

Personal data of candidates being collected will be used for recruitment purposes only and personal data of unsuccessful applicants may be retained for a period of up to two years.