Program Specialist 2

Position Description

The Program Specialist 2 performs administrative, direct services and is responsible for performing the more difficult and complex professional duties involved in obtaining and/or receiving conservatorship orders of authority, requesting and/or receiving medical records, reviewing, analyzing, compiling, and writing reports for the Respondents within the Conservatorship Program. The Program Specialist 2 communicates and coordinates meeting times with Conservators, caregivers and the Respondent to complete home assessments and complete summary reports on their findings. In addition to this, the Program Specialist 2 assists in the Burial Program by completing preliminary screenings of customers requesting burial assistance and coordinates the cremation and gravesite services for those customers deemed eligible for burial or cremation services through the Burial Program.

Typical Duties

• Reviews and analyzes medical records within the Conservatorship Program.
• Compiles and submits medical summaries on Respondents within the Conservatorship Program.
• Keeps track of all medical records on site as well as keeping track of their status.
• Requests medical records from medical providers.
• Communicates with medical providers, Conservators, and care providers of the Respondent.
• Tracks status and number of completed medical reports and conservatorship reports within the agency.
• Completes and submits reports on medical review summaries and the conservatorship review summaries submitted by the agency.
• Performs case management and case review of assigned Conservatorship cases.
• Provides written summaries and reports/case summaries from completed interviews from the assigned Conservatorship cases.
• Compiles, interprets, analyzes, and reports on raw data and outcomes on an ongoing basis for the Conservatorship Program.
• Completes preliminary screening for customers in the Burial Program.
• Explains and obtains required documents needed to apply for services through the burial program.
• Coordinates services for burial or cremation services for eligible customers.
• Compiles cases with necessary documentation and forms for the Burial Program.
• Submits all cases for the Burial Program within 96 hours of completion of coordinating services.
• Assists or connects burial customers with grief counseling or any other services needed.
• Attends all meetings, training, in-services, and workshops as required.
• Maintains accurate and professional case records and contacts via the MSS case management system and hard copy files.
• Completes all needed documentation and forms completely, accurately and in a timely manner.
• Maintains data in the case management system for accurate measures and outcomes that are assigned individually and programmatically.
• Provides de-escalation techniques to staff on how to work with customers in a counseling environment and training staff on de-escalation techniques.
• Works with management to identify and provide training to staff or identify outside professionals to provide various training courses for staff within the Division of Programs.
• Provides information and referral services to customers and the public through outreach and community events.
• Drives to patients home to provide home assessments and complete summary report on their findings.
• Performs any other duties as assigned.

Minimum Qualifications

Bachelor's Degree from an accredited college or university

*No Substitution*

LICENSES REQUIRED:

Valid Driver's License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Experience working with situations to use de-escalation skills
• Experience in-depth interviewing and making referrals
• Experience in a social services related field

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.