Program Specialist _ 5177

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

Qualifications (education, professional certifications or licenses, experience, proficiencies)

• Two years related experience
• Proficiency in English required; proficiency in Spanish is strongly preferred
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment
• High school diploma or equivalent credentials required; Associate degree preferred.

Essential Duties and Responsibilities

• Create and manage daily logs and reports, including petty cash, metro cards and banking cards
• Manage and complete all office supply/equipment needs
• Collect all necessary proof of purchases, receipts, for supplies, petty cash and purchases
• Receive and maintain all office supplies, equipment and IT orders
• Manage the phones, emails, mail and general inquires as to the program
• Manage, assist and direct all walk-in clients
• Assist with preparing for meetings, prepping agendas and training materials
• Document progress notes for all encounters and services provided to clients
• Participate in regular meetings and trainings with supervisor and other support staff
• Perform additional duties as assigned

Program Specific Responsibilities

• Create and maintain logs and sign in sheets for all parts of the Representative Payee service, Metro Card services and use of Petty Cash
• Manage the Representative Payee portfolio of clients, completing all needed transfers of accounts and documentation for internal and external Representative payee audits
• Maintain and ensure accuracy of records and documentation of all client interactions
• Collaborate with CQI staff, case management and clinical staff to support program needs
• Support CQI staff with audit preparation and audit reporting

Skills/Abilities

• Strong writing and oral communication skills
• Strong presentation skills and ability to represent the agency at functions and meetings
• Ability to collect and analyze client demographics and outcome
• Excellent organizational and teambuilding skills
• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact [email protected]