PROGRAM SPECIALIST

Duties and Responsibilities (Benefits and Resources):

In collaboration with administrators and Coordinator(s),

• Supports the identification of community sites, events and activities for recruitment of individuals and families eligible for benefits, credits and programs that stabilize standards of living;
• Promotes and attends activities to expose individuals and families eligible for benefits, credits and programs within the local community;
• Establishes rapport with individuals and families eligible for benefits, credits and programs, answering questions as appropriate;
• Gathers and interprets relevant information to support recruitment and registration for benefits, credits and programs within the local community;
• Obtains and uses necessary information to register and enroll individuals and families for benefits, credits and programs, safeguarding personal information as legally appropriate;
• Follows up with individuals and families, as necessary, via telephone or email to support completion of registration and enrollment for benefits, credits and program;
• Completes tracking data for administrators and Coordinator(s) to update progress to program goals;
• Supports creation of narrative reports to funders and the Board of Directors, as needed;
• Participate in agency, staff and funder meetings and trainings, as appropriate.
• Participate in ongoing individual supervision.

Qualifications and Requirements:

• Valid Drivers License and Insurance

• Completion of a high school diploma or general equivalency degree (GED)

• Ability to pass background checks, i.e., Federal Criminal History Record Information, National Sex Offender Registry, PA Access to Criminal History and PA Child Abuse History

• Proficiency in computer programs and applications, i.e., Microsoft 365 Suite

• Bilingual and/or multilingual fluent in both English and Spanish verbally and transcribing required

• Understanding of client confidentiality and the Health Information Portability and Accountability Act (HIPAA)

Physical Demands:

Careers within human services require a variety of functional abilities. The physical demands described here represent the requirements of an employee successfully performing the essential functions of this position.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Gross motor skills: Move within confined spaces, maintain balance in multiple positions
• Fine motor skills: Pick up objects with hand, write with a pen, use a computer or tablet
• Physical endurance, strength and mobility: Stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, carry equipment/supplies, occasionally lift or move up to 25 pounds
• Hearing and visual: Hear normal speaking level sounds, see information up to 24 inches away
• Reading and math: Read and understanding written documents, perform basic mathematical operations, read and interpret eligibility scales
• Emotional stability: Establish professional relationships, provide emotional support as needed, focus attention on task
• Interpersonal and communication skills: Listen and comprehend spoken and written work, manage information

Work Environment:

As a Program Specialist, you will split your time between office-based tasks and fieldwork. Key expectations include:

• Field Work:
  • Regular travel to field sites, including community organizations, partner locations, and project sites.
  • Ability to navigate diverse environments (outdoor, rural, urban) and travel for long hours or overnight stays as required.
  • Physical demands include walking, carrying equipment, and working in varying weather conditions.
• Office Work:
  • Manage program documentation, data analysis, and reporting tasks.
  • Collaborate with team members and stakeholders remotely, providing updates and sharing insights from the field.