Program Specialist

Community Health Care Providers (CHCP) is seeking a Program Specialist to support the coordination, quality, compliance, and day-to-day operations of services provided to individuals with intellectual disabilities and/or autism.

The Program Specialist plays a key role in ensuring that individuals receive person-centered, safe, and quality services consistent with their Individual Support Plans (ISPs), CHCP policies and procedures, and applicable Pennsylvania Office of Developmental Programs (ODP) requirements.

This position requires someone who is organized, detail-oriented, dependable, and able to effectively communicate with individuals, families, Direct Support Professionals, management, supports coordinators, and other members of the individual's team.

Responsibilities

• Monitor the implementation of individuals' ISPs and ensure services are provided according to identified needs and outcomes.
• Complete, coordinate, and monitor required individual assessments.
• Obtain, maintain, and monitor required consents and authorizations.
• Complete and maintain accurate quarterly reports documenting individual progress, services provided, outcomes, and barriers.
• Create, update, and maintain accurate individual face sheets and ensure information remains current.
• Monitor individual records for missing, incomplete, or expired documentation.
• Ensure individual records are maintained in an organized and audit-ready manner.
• Conduct regular residential and program visits to monitor service delivery, health and safety, and compliance.
• Review service documentation and progress notes for accuracy and completeness.
• Monitor staff implementation of ISP requirements, behavioral supports, and individual-specific procedures.
• Provide coaching, guidance, and support to Direct Support Professionals.
• Assist with staff training and ensuring staff understand individual needs and program requirements.
• Participate in ISP meetings, quarterly reviews, behavioral support meetings, team meetings, and other required meetings.
• Monitor and assist with incident reporting and follow-up.
• Identify changes in an individual's needs, behavior, health, or safety and communicate concerns appropriately.
• Assist with internal audits, quality assurance activities, ODP monitoring, and licensing reviews.
• Maintain confidentiality of individual and employee information.
• Communicate effectively with families, guardians, supports coordinators, clinicians, staff, and management.
• Follow CHCP's established chain of command when addressing concerns.
• Promote individual rights, dignity, choice, independence, and community inclusion.
• Complete other duties as assigned by management.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree in Human Services, Psychology, Social Work, Education, Behavioral Health, or a related field preferred.
• Previous experience working with individuals with intellectual disabilities, autism, developmental disabilities, or behavioral health needs preferred.
• Experience with residential habilitation, Community Participation Services (CPS), or other human services programs preferred.
• Knowledge of ISP implementation and person-centered services.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and documentation skills.
• Ability to work independently and as part of a team.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Ability to maintain confidentiality and professional boundaries.
• Reliable transportation and the ability to travel between program locations as required.

Required/Preferred Training

CHCP will provide or require applicable training, which may include:

• CPR/First Aid
• Medication Administration, when applicable
• Mandated Reporter
• ODP-required training
• NADSP training, when applicable

What We Offer

• Full-time employment
• Training and professional development opportunities
• Opportunities for advancement
• Supportive team environment
• Meaningful work supporting individuals in achieving greater independence and quality of life

Equal Opportunity Employer

Community Health Care Providers is an Equal Opportunity Employer. Employment decisions are made without regard to applicable protected characteristics in accordance with federal, state, and local law.

Apply today to join CHCP and make a difference in the lives of the individuals we serve!

Pay: $19.25 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person