Program Specialist I

Job Overview
This position duties include a wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. The position requires full accountability for assigned cases including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquires

Responsibilities:
-Manage an assigned caseload of HCV participants

-Conduct annual recertification within required time frames

-Complete interim recertification as required

-Conduct participant briefings

-Process and monitor participant moves to a new dwelling

-Determine housing assistance payment and tenant rent calculation

-Educate participants on program requirements and family obligations

-Resolve concerns between owners, tenants, and the Public Housing Authority (PHA)

-Process all transactions within the PHA’s required business systems

-Maintain accurate and complete applicant/participant files

-Provide excellent customer service to participants, landlords, co-workers, clients and vendors

-Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD

-Regulations and other state and local requirements

-Obtain certification in Rent Calculations with passing score of 80% or more required within 120 days of employment

-Ensure regular attendance and punctuality

-Perform other duties as assigned

Education and Experience:

-This position requires a high school diploma. A minimum two-year college degree, or Bachelor’s degree in Public Administration, Sociology, or related field preferred

-One year of related social service experience, preferably with a Section 8 housing program required

Marijuana:

Although marijuana has been legalized under Illinois law, it is a Schedule I controlled substance and is illegal under Federal law. In accordance with the Drug Free Workplace Act of 1988, the DuPage Housing Authority, as a recipient of federal funds, must maintain a drug free workplace.

Equal Opportunity Employer:

DuPage Housing Authority is an Equal Opportunity Employer (EOE) that is committed to diversity and inclusion in the workplace. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other characteristic protected under applicable federal, state, or local laws.

Job Type: Full-time

Pay: $25.65 - $28.21 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person