Program Specialist (Night Shift)

Your Responsibilities, Impact & Contribution

• Assist client managers during all stages of the contract labor acquisition process including requisition intake, sourcing, and candidate shortlisting and interviewing.

• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to the supply base (recruitment agencies).

• Document requirement intake conversations in an appropriate database (VMS: Beeline or Fieldglass).

• Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response.

• Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfillment process

• Coach, manage and oversee the performance of participating staffing suppliers.

• Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the CRM system

• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.

• Maintain and update monthly activity and performance reports.

• Provide constant interaction via face to face, email, and phone with a client, staffing vendors, contract personnel, and other partners.

• Assist with worker assignment management (cost center changes, an extension of contract assignments, etc.) to improve data integrity.

• Manage Relationship with Suppliers

• Supplier Performance Management & Scorecard Review.

• Manage all Program Compliance Activities.

• Liaison with managers, vendors, and cover all required onsite compliance to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments.

• Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of the assignment and appropriate departments are notified

• Assist with the collection of company assets from vendors (laptop, badges, etc.)

• Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines.

Your Experience, Qualification & Capability

• Degree educated or equivalent is highly desirable. Bachelors preferred.

• Experience in high volume coordination activities with at least 3-5 years of experience in the recruitment industry.

• Client hiring manager/supplier facing – hence Excellent verbal and written communications

• Ability to work in a dynamic environment that changes from day to day • Strong analytical and problem solving, documentation and follow up skills showing orientation towards results

• Strong time management skills

• Strong organization skills and attention to detail

• Knowledge of MS Office (Excel, Word, PPT) and PC skills

• VMS (Beeline or Fieldglass) experience is highly regarded