Program Specialist - Req 5083

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

This initiative connects families to food resources such as SNAP, WIC, and emergency food programs. The program promotes food security by helping individuals overcome eligibility and access challenges.

Essential Duties And Responsibilities

• Be able to travel between multiple Food Pantry sites to assist with distribution.
• Provide general outreach and promotion for program (outdoor and indoor)
• Provide office support including clerical, filing, faxing, scanning, typing, photocopying and sorting mail
• Answer telephones and offer other office support, when necessary
• Report to, and meet with, supervisor on a weekly basis or as determined
• Perform additional duties as assigned

Program Specific Responsibilities

• Become knowledgeable of every component and service offered by the CMCC Food Pantry
• Provide assistance with all Food Pantry activities, such as lifting boxes, sorting food, assisting with inventory management, and crowd control.
• Complete data entry for Food Pantry clients
• Greet clients and schedule appointments for them to receive services
• Provide Case Assistance and Information and Referral Services
• Track internal referrals and act as program contact person for inquiries concerning clients.
• Maintain familiarity with program resources available on and off-site.
• Complete program reports monthly, or more frequently as required.
• Maintain familiarity with agency and city resources available to clients
• Report to, and meet with, supervisor monthly.
• Create and distribute informational materials and flyers in targeted (and other) communities in the Bronx to promote services, events, and other special functions
• Refer clients to an appropriate program for enrollment services
• Follow up on referrals made on behalf of clients, both internal and external
• Update bulletin boards and flyers to reflect the monthly calendar of activities.
• Provide direct services to clients, including intake, engagement, assessment, referral and follow-up.
• Assist with special projects as required
• Perform additional duties as assigned by manager.

Qualifications

• High school diploma or equivalent
• Proficiency in modern business communications including personal computers, laptops, cell phones, tablets, Ipads, electronic mail, voicemail, facsimile and copier equipment
• Proficiency in English required; proficiency in Bengali, Spanish or French is preferred
• Strong organizational, interpersonal, and written/verbal communication skills.
• Driver’s License preferred

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected] .