Program Specialist, Workforce Services

Position Title:

PROGRAM SPECIALIST, WORKFORCE SERVICES

Department:

PROGRAMS – WORKFORCE SERVICES

Reports to:

Program Manager, Workforce Services

Latest Revision:

August 2026

FLSA status:

Full time, non-exempt

Hiring range starts at:

$47,000/year

Benefits include:

Hybrid work model, flexible work schedule, generous paid time off, 401(K) match, healthcare, dental and vision insurance, health savings account and life insurance.

Location:

Centre City Tower, 650 Smithfield Street, Suite 2400, Pittsburgh, PA 15222

Partner4Work values diversity and is committed to building a team that reflects the rich variety of people and perspectives in our region. We are proud to be an Equal Opportunity Employer, providing fair and inclusive employment opportunities to all qualified individuals regardless of race, color, culture, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

About Us

As the leader of Pittsburgh/Allegheny County’s public workforce system, Partner4Work (formerly Three Rivers Workforce Investment Board) works to ensure that the current and future needs of businesses and job seekers are met. Through innovative initiatives and programs spanning every facet of the workforce, Partner4Work bridges the gap between people looking for work and companies in need of talent. To our own workforce, we seek out individuals who exemplify our core values by being:

• Committed to excellence and measurable impact
• Drivers of continuous and purposeful innovation and improvement
• Inclusive of other’s perspectives and talents
• Leaders of utmost integrity
• Passionate and enthusiastic about the systems level work behind workforce development

About this Position

The Program Specialist of Workforce Services plays a pivotal role in the implementation of an effective workforce development system that will ensure that individuals facing barriers to long-term and successful employment can succeed and thrive. The person in this role should be a dynamic individual who can develop and manage targeted workforce initiatives, navigate complex problem-solving scenarios, and make informed decisions while seeking continuous growth.

Essential Duties and Responsibilities

Contract Management

• Ensuresprovider staffareoperatingin accordancewiththepolicies and procedures required by P4Wintheir contracts.

• Servesas the liaison between providers and Partner4Work including reviewing invoices, verifying reports, and ensuring providers meet compliance requirements.

• Worksclosely with providers tomonitorprogress on contracts and ensure milestones andoutcomes are met.

• Identifiesand addresses data discrepancies and anomalies, collaborating with their supervisor/manager to resolve issues.

• Collaborates with manager/supervisor toidentifyandaddressdata discrepancies and anomaliesto resolve issues.

• Trackskey performance indicators (KPIs), highlighting areas requiring attention and improvement.

• Providestechnicalassistanceto providers to strengthen their programs and enhance their ability to meet outcomes.

Relationship/Information Management

• Meet regularly with the staff associated with assigned contracted providers.
• Resolvesday-to-dayproblems as they arise. Ability to apply existing policies or explorenew solutionswith input as needed from supervisor.
• Update/manage the contact database for year-round providers and other special projects as they occur.
• Create informational resources for providers and partners.
• Travel locally to provider sites as needed.

Support coordination of youth payroll processes during program operation, including:

• Collaborate with HR on I9 retrieval.
• Assistingwith time and attendance tracking
• Coordinating with providers on timesheet submission and accuracy
• Responding to payroll-related inquiries from providers and youth
• Work in partnership with fiscal/HR staff to ensuretimelyandaccuratepayment processing.
• Help identify and resolve discrepancies in reported hours or participant information.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Required Knowledge, Skills

• Motivated self-starter with excellent project management skills and strongfollow-upskills.
• Ability to think strategically and executenew ideasin afast-pacedenvironment.
• Ability to develop relationships and effectively collaborate.
• Excellentcommunication skills including oral and writtenpresentations.
• Ability toutilizevarious typesof software.
• Contributes to the development of a supportive and collaborative work environment.
• RepresentsPartner4Work at convenings, forums and conferences to communicate the P4W strategy and programobjectives.

Education/Experience

• Bachelor’s degree or extensive knowledge in a field related to education, administration, communication, training development, accounting, or public policy.
• 2 to 4years ofrelatedexperienceand at least2years of applicable strategic project management or policy work experienceispreferred.
• Experience working in a related field, preferably focused on administration of activitiessimilar toWIOA employment and training programs or other government funded programs preferred.
• Experience with administering WIOA/TANF funds or other government funded programs preferred.
• A combination ofeducation and experience will also be considered.

ADA Requirements

This position is primarily office-based. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Regular activities: sitting, typing, writing, speaking, and hearing.
• Occasional activities: standing, walking, bending, and lifting items up to 10 pounds.

Acknowledgment

I understand that this job description is not intended to be all-inclusive. Employees may be required to perform other related duties as directed by their supervisor or leadership.